Technical Product Owner, Web & Digital Platforms

Role Summary

MDVIP's website is the primary digital touchpoint for prospective patients, physicians, and employers. The goal is to expand the website's capabilities to accelerate organic growth and drive conversions. We are seeking a Technical Product Owner to lead the end-to-end delivery of key digital initiatives for our website and online enrollment experience, focusing on enhancing user experience and accelerating organic growth and conversions.

What You’ll Do

• Drive and Maintain Website Product Backlog
• Own and prioritize the website product backlog in alignment with Marketing roadmap, translating business goals, customer needs, and technical constraints into clear, well-structured user stories and acceptance criteria
• Collaborate with business stakeholders to gather and prioritize requirements aligned with strategic goals
• Define and refine user stories, acceptance criteria, success metrics and technical documentation
• Ensure alignment between product vision, technical feasibility, and user needs
• Use analytics, feedback, and industry trends to continuously enhance product
• Define and track success metrics for website features and initiatives (conversion, engagement, performance, SEO, A/B test results, etc.)
• Project & Delivery Management
• Manage day-to-day delivery of features, enhancements, and support operations
• Lead Agile ceremonies (sprint planning, standups, backlog grooming, reviews, and retrospectives)
• Champion an AI-first approach to product development: identifying opportunities to use AI tools and workflows to speed up discovery, development, testing, and delivery
• Collaborate with engineering leads to define timelines, dependencies, and technical milestones
• Monitor project progress, resolve blockers, and escalate risks as needed to ensure on-time, on-budget delivery
• Coordinate across multiple workstreams, ensuring cross-functional alignment and delivery transparency
• Support release planning and communication of release content and timelines
• Perform hands-on testing of new features and releases, including functional, regression, and UAT testing across desktop and mobile
• Build and maintain automated test coverage (or partner closely with QA/engineering to do so) to support faster, more reliable releases
• Coordinate with our web platform providers and other integration partners for ongoing enhancements and support

Qualifications

• Experience as a Product Owner, Product Manager, or similar role on a technical/website product team
• Comfortable reading and discussing technical concepts (APIs, data structures, system architecture) with engineers, even without a hands-on coding background
• Strong written communication skills with the ability to clarify business needs and convert them into well-defined technical backlog
• Skill at prioritization; you can say no gracefully and explain the "why" behind sequencing decisions
• Data-informed decision-maker who ties backlog priorities back to measurable outcomes
• Collaborative leader, building trust with both stakeholders and engineers, and navigating competing priorities without losing team goodwill
• The kind of person who’s already using AI tools before anyone on the team has heard of them
• The kind of person who knows when to trust the output and when not to, and how to trust but verify
• Self-directed and accountable