Technical Product Manager

About the Role

Own the roadmap for Forwarding Operations technology, covering centralization strategy, universal task inbox, orchestration and metadata layer, and AR/AP automation. Design and implement workflows that streamline operations from booking through customs clearance, documentation, and exception handling.

Responsibilities

• Conduct deep process shadowing and interviews with ops teams across regions.
• Map current-state workflows and identify the highest-leverage automation opportunities.
• Design SOPs and future-state workflows; build mockups and POCs to validate operational feasibility before engineering investment.
• Define the architecture of an orchestration and metadata layer for workflow provider plug-ins, enabling tool integration without rebuilding core flows.
• Lead technical design for a universal task inbox; a cross-system, cross-region queue for freight ops tasks.
• Oversee integrations with financial systems for AR/AP automation.
• Drive zero-touch execution initiatives for specific freight corridors and modes.
• Ensure standard engineering patterns are followed; identify and resolve cross-team capability gaps.
• Define operational KPIs: task completion time, exception rates, manual touchpoints per shipment, and ops cost per file.
• Partner with performance management and training teams for structured ops rollouts.
• Create measurement frameworks to track adoption, impact, and operational improvements during rollouts.
• Instrument experiments with analytics and data science; evaluate automation impact rigorously.
• Drive adoption of new ops tools through change management and internal enablement.
• Build strong relationships with operations leadership across central and regional teams.
• Understand regional operational differences, customs regimes, carrier relationships, and documentation standards to ensure platform flexibility.
• Serve as the primary voice of forwarding operations within the TPM and engineering teams.

Requirements

• Bachelor's degree in Computer Science, Engineering, Business Administration, or related field.
• 5+ years of product management experience with strong preference for operations, workflow automation, or logistics technology.
• Cross-team leadership experience across engineering, AI, data science, and business operations.
• Comfort reading and writing code and working with modern application ecosystems (HTTP APIs, messaging and queueing systems).
• Experience in Agile or Scrum environments.
• Ability to build strong relationships across technical and non-technical stakeholders.

Skills

• Demonstrated ability to lead cross-functionally across engineering, AI, data science, and business operations teams.
• Academic or practical experience with fundamentals of AI across modalities (vision, language, multimodal).
• Deep understanding of freight forwarding execution: bookings, documentation (BLs, AWBs, customs), and exception management.
• Experience designing workflow orchestration systems, task management platforms, or process automation tools.
• Strong comfort with financial operations technology; AR/AP systems and invoicing automation.
• Strong data orientation with ability to define and instrument operational KPIs from scratch.
• Proven track record of creating meaningful measurement frameworks, especially during product rollouts and organizational change initiatives.
• Excellent communication skills with the ability to articulate complex technical and operational concepts to diverse audiences.
• Strong analytical skills with solid experience in writing functional and technical specifications.
• Strong teamwork skills in both local and distributed settings across different geographic locations.
• Strong organization skills with excellent attention to detail.
• Proficiency with product management tools, diagramming tools (Visio, Miro), and collaboration platforms.
• Ability to drive short-term actions consistent with long-term strategic goals.
• Effective listening skills and stakeholder empathy.

Qualifications

• Desirable: Prior experience building applications as an engineer or product manager.
• Familiarity with freight forwarding and international logistics.
• Experience with Cargo Wise or similar freight Transportation Management Systems (TMS)/Warehouse Management Systems (WMS).
• EDI or API-based carrier integrations.
• Change management experience for large operational teams.
• Relevant certifications in project management (PMP, CSM) or product management (PSPO, PGSPO) are a plus.

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off (17 days per year) for sick time or personal use
• Excellent Medical, Dental, and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support community causes
• Employee Discounts
• Wellness Incentives up to $100 per year for completing challenges, plus a discount on contribution rates

Physical Requirements

• Talking, hearing, and using hands to operate computer equipment.
• Vision abilities required include close vision and the ability to adjust focus.
• Job may require extended sitting or standing, use of standard office equipment.