Technical Product Manager - AI Delivery Research

Application window closes: 10/26/2026

About the team

At Cisco, we are redefining customer experience through the power of Cisco IQ. Our global team operates at the frontier of innovation, building intelligent platforms that anticipate needs rather than just reacting to them. We leverage cutting‑edge AI to solve complex enterprise challenges, fostering a culture driven by curiosity, collaboration, and rapid iteration.

Responsibilities

• Research market trends and competitor strategies to identify AI‑driven automation opportunities that keep our portfolio ahead of the curve.
• Analyze delivery workflows to provide actionable outside‑in perspectives that empower internal service teams to elevate customer value.
• Collaborate closely with technical product managers and engineering peers to translate findings into feature and roadmap recommendations that accelerate product innovation.
• Deliver comprehensive competitive briefs and capability matrices to guide internal product development decisions with clear market intelligence.
• Evaluate emerging artificial intelligence solutions to ensure our delivery tooling remains competitive in the enterprise space and delivers unmatched value.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Minimum of 5 years of professional experience in product management, technical marketing, market research, or enterprise services delivery.
• Demonstrated experience conducting market research or competitive analysis for customer experience or services businesses.
• Strong technical familiarity with enterprise software systems, architectures, and applied artificial intelligence or machine learning frameworks.
• Experience collaborating with technical stakeholders such as engineers, product managers, and cross‑functional teams.
• Proficiency in using artificial intelligence tools to capture data, conduct analysis, and generate actionable insights.

Preferred qualifications

• Exceptional storytelling and communication skills with the ability to translate complex research insights into compelling narratives for stakeholders.
• Experience working within a consulting, professional services, or customer experience environment.
• Direct familiarity with post‑sales workflows and technical support operations.
• Demonstrated experience presenting research findings and strategic recommendations to senior leadership.

Benefits

• Medical, dental, and vision insurance
• 401(k) plan with Cisco matching contribution
• Paid parental leave
• Short‑ and long‑term disability coverage
• Basic life insurance
• Eligibility for grants of Cisco restricted stock units (vesting over defined periods)
• 10 paid holidays per full calendar year, plus 1 floating holiday for non‑exempt employees
• 1 paid day off for employee’s birthday
• Paid year‑end holiday shutdown
• 4 paid days off for personal wellness (determined by Cisco)
• Non‑exempt employees: 16 days of paid vacation per full calendar year (accrued at 4.92 hours per pay period for full‑time)
• Exempt employees: flexible vacation time off program (no defined limit, subject to availability and business limitations)
• 80 hours of sick time off provided on hire date and each January 1 thereafter, with up to 80 hours of unused sick time carried forward
• Additional paid time away for critical or emergency family issues
• Optional 10 paid days per full calendar year to volunteer
• 80 hours of dedicated paid volunteer time off each year
• Annual bonuses for non‑sales roles (subject to Cisco policies)
• Performance‑based incentive pay for sales‑plan roles (quota and non‑quota components)

Pay

Starting salary range for U.S. and/or Canada locations: $138,100 – $196,500 (base pay only; does not include incentive compensation, equity, or benefits). Individual pay is determined by hiring location, market conditions, job‑related skillset, experience, qualifications, education, certifications, and/or training.

Location‑specific ranges:

• New York City Metro Area: $138,100 – $226,000
• Non‑Metro New York State & Washington State: $124,000 – $201,000

For locations not listed, the recruiter can share more details during the hiring process. For quota‑based sales roles on Cisco’s sales plan, the ranges above include base pay and sales target incentive compensation combined. Employees in Illinois participate in a unique time‑off program to meet local requirements.