Technical Product Analyst (Remote)
Tandym Group · Vienna, VA · 2 days ago
RemoteRemoteInformation TechnologyContract
About the Opportunity
Schedule: Monday to Friday
Hours: Standard business
Setting: Remote
Responsibilities
- Partner with business and technical stakeholders to gather, analyze, and document requirements
- Support ServiceNow CMDB initiatives by maintaining Configuration Items and related relationships
- Apply CSDM standards across business applications, service instances, technology services, and business capabilities
- Support ServiceNow data ingestion, integration, and governance efforts
- Collaborate with cross-functional teams on platform enhancements, reporting, metrics, and remediation of data quality issues
Qualifications
- 5+ years of experience in a Technical Product Analyst, Business Systems Analyst, ServiceNow Analyst, or related role
- Strong knowledge of the ServiceNow platform, including CMDB
- Strong understanding of Configuration Items and CI relationships
- Experience with Common Service Data Model concepts, including business applications, service instances, technology services, and business capabilities
- Experience with ServiceNow data ingestion and data integration
- Experience gathering and documenting business and technical requirements
- Experience supporting Agile delivery, including backlog management and user stories
- Strong analytical, documentation, problem-solving, communication, and stakeholder management skills
Desired Skills
- Experience managing CMDB data within ServiceNow
- Experience with data governance and data quality initiatives
- Experience managing Configuration Item lifecycles, including creation, updates, retirement, and change management
- Experience establishing and monitoring CMDB health dashboards
- Experience identifying stale or orphaned Configuration Items
- Experience supporting governance, audit, and compliance activities
- Azure DevOps experience
- Financial services experience