Technical Product Advisor I

About the role

Thriving in a supportive team environment that inspires you to strive for excellence. At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

Responsibilities

• Handle basic incoming technical and customer support questions from internal and external customers providing prompt, accurate answers.
• Identify and manage customer escalations and utilize cross-functional relationships to negotiate 'win-win' solutions.
• Provide efficient, technical troubleshooting support on testing systems and Hach chemistry methods.
• Act as a liaison between Technical Support and all cross-functional departments to relay Voice of the Customer (VOC) and drive continuous improvement.
• Identify sales opportunities, understand the industries, vertical markets, and products, and submit leads to drive appropriate up-sell and cross-sell opportunities to the customer.

Requirements

• One year of experience with Analytical Chemistry, Biology, Environmental Sciences or equivalent
• One year of mechanical/electrical aptitude
• A minimum of 1 year of experience with MS Office
• A minimum of 1 year of experience in customer service, technical support, field service, and/or previous supervisor experience
• A High School Diploma or equivalent

Qualifications

• BA or BS degree preferred
• Experience in one or more of Hach’s key markets (drinking water, wastewater, and industrial) preferred
• Experience with Salesforce and/or Oracle (ERP) preferred
• Strong verbal and written communication skills

Skills

• Excellent verbal and written communication skills

Benefits

We offer: Bonus/incentive pay, A flexible work environment, Paid holidays and paid time off, Ongoing investment in your career through dedicated training, on-the-job development, and coaching, Total rewards that support your success at work and beyond, including comprehensive health benefits, a 401(k) savings plan with employer match, and associate wellbeing programming with rewards.

Pay

The compensation range for this role is $25.00 - $27.00 USD per hour.

Schedule

This role is an onsite dayshift role Monday through Friday and will be part of the Technical Support Service Team in our Loveland, Colorado location.