Technical Presales

Location: Austin, United States of America – Hybrid

About the role

Thales’ Payment Business Line has a vacancy for a highly skilled Technical Presales Engineer to join our Presales team and provide payment domain and technical expertise in our D1 Platform as part of our modern card issuance program. As a Technical Presales Engineer, you will work closely with the Sales teams and be responsible for translating business needs into technical implementation specifications. You will leverage your unique knowledge in the payment ecosystem to provide field feedback to the product team and improve Thales services.

The Technical Presales Engineer will drive the functional and technical requirements of selected opportunities from qualification to closing to maximize Thales’ chances of winning the business and ensuring a smooth transition to the delivery organization. In this role, you will identify all technology and functional roadblocks in the different sales stages and find solutions to put the Thales proposal ahead of competition. The Technical Presales Engineer provides deep technical expertise during the presales phases and performs handover to the Thales delivery team within the Modern Card Issuance Program and for specific priority customers. The role is allocated by region as opposed to specific accounts or sectors.

Responsibilities

• Collaborate with the sales team to identify customer needs and requirements and design the best technical solutions to meet those needs using Thales platforms.
• Present to customers during pre-sales on the use of our physical card services, including personalization, onboarding, configuration & solution design, and architecture.
• Develop and deliver Thales Modern Card Issuance product demonstrations and presentations to customers, both in-person and remotely.
• Conduct technical assessments of customer requirements to provide a streamlined offer that meets customer needs while minimizing customization requirements for Thales.
• Work closely with the regional Business Owners & Solution Designer groups during pre-sales and assure consistency of the customer scope with Thales product features and roadmaps.
• Maintain up-to-date knowledge of industry trends, products, and services in the Digital Payment space.
• Support Sales Executives during meetings with customer technical teams to present our APIs, flows, product configurations, services, and interfaces.
• Write the technical elements of our customer offers and collaborate with the Solution Design team to identify gaps and potential customization needs.
• Coordinate necessary inputs for the P&L calculation to be done by Sales (e.g., customization needs, costs review).
• Provide assistance to marketing by creating content including demo videos, sales demo environments, case studies, blog posts, and other collateral.
• Provide structured feedback and work closely with Thales’s product engineering teams.

Requirements

• Strong technical background in Payments and Card Issuance and Personalization Services, payment gateways, and merchant services, closed and open loop payment networks.
• Good understanding of server and mobile APIs, SaaS, Cloud, and Security principles.
• Understanding of compliance topics: PCI-DSS, ISO27001, SOC2, GDPR, DORA.
• Experience in customer-facing roles, conducting product demonstrations and presentations to customers.
• Familiar with modern web applications and software architecture.
• Experienced working with demos and mobile applications.
• Degree in Engineering or another technical relevant field of study; or equivalent work experience.
• Ability to explain complex technical concepts to non-technical audiences.
• Proficiency in English is a must; Spanish or Portuguese is a plus.
• Willingness to travel as needed and up to 30%.

Benefits

• Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life with LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance.
• Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period.
• Company paid holidays and Paid Time Off.
• Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program.

Pay

The Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between $137,477.40 and $229,129.00 USD annually.