Technical Operations Team Lead

Role Overview

Technical Operations at CHAOS sits at the intersection of technology and real-world mission environments — integrating hardware and software, diagnosing complex system issues, and ensuring CHAOS systems operate flawlessly in the field. As Technical Operations Team Lead, you will manage, mentor, and develop a team of Technical Operations Engineers while remaining hands-on in the field.

Responsibilities

• Manage, mentor, and develop Technical Operations Engineers through onboarding, coaching, and performance feedback.
• Help build the SOPs, runbooks, escalation processes, and diagnostics that make deployments and support repeatable.
• Deploy alongside your team — integrating CHAOS systems with customer infrastructure and debugging complex edge issues.
• Serve as the senior escalation point for complex hardware, software, and networking issues, leading incident response and root-cause analysis.
• Advise internal and customer teams on operational use and best practices, and communicate technical status to key customers.
• Capture operational feedback and partner with engineering to drive reliability and product improvements.
• Travel (typically up to 25%) to customer and test sites for deployments, escalations, and mission support.

Minimum Requirements

• Strong technical foundation with a degree in Engineering, Computer Science, Physics, or related field — or equivalent hands-on experience.
• Proven experience leading technical teams in field engineering, technical operations, systems integration, or similar — as a formal manager or established team lead.
• Deep familiarity with Linux environments; comfortable with SSH, networking tools, and system-level debugging.
• Track record of delivering complex hardware/software deployments in customer environments.
• Experience integrating or maintaining hardware or sensor systems, with an understanding of networking protocols and hardware interfaces.
• Proficiency in at least one scripting or programming language (Python, Bash, or similar).
• Excellent communication skills — able to represent technical operations to customers, executives, and engineers with clarity and composure.
• Willingness and enthusiasm for travel and on-site technical work.

Preferred Requirements

• Experience building a team or function from an early stage — defining processes and scaling operations.
• Background in defense, aerospace, or other mission-critical environments; experience working directly with military or government operational users.
• Understanding of RF systems, SDRs, or radar technologies.
• Familiarity with telemetry, data integration, or IoT-style architectures, and with cloud and edge computing environments (Docker, Azure, AWS, etc.).
• Active US security clearance, or eligibility to obtain one.

Why CHAOS?

• Health Benefits: Medical, dental, and vision benefits 100% paid for by the company.
• Additional benefits: 401k (+ 50% company match up to 6% of pay), FSA, HSA, life insurance, and more.
• Our Perks: Free daily lunch, ‘No meeting Fridays’, unlimited PTO, casual dress code.
• Team Growth: 350 employees and counting across 5 global offices.
• Salary Range: $200,000 - $250,000.