Technical Operations Manager G129 Information Technology

Major Duties and Responsibilities

• Ensures key performance indicators are being achieved, such as work order completion, efficient completion time, and customer satisfaction.
• Procures new technology for the CCG, including laptops, desktops, cell phones, and other mobile devices.
• Designs leadership goals for the department and provides IT leadership with strategic initiatives to achieve each year.
• Carrries out managerial and supervisory responsibility, including hiring and training; plans, assigns, and directs work to employees; appraises performance; rewards and disciplines employees; addresses complaints and resolves problems.
• Maintains leave time and hours worked for Technical Operations Division.
• Monitors the progress of assigned requests.
• Receives, reviews, and procures requests for new technology.
• Supervises the status of the mobile phone system, including ordering new devices, user support, and immediate payment of the mobile phone bill.
• Oversees the CCG’s technology asset management system and prepares technology refresh cycles using data from it.
• Determines, plans, and presents recommendations for the future of the Technical Operations Division and the IT department to IT leadership.
• Oversees the accounts payable and payroll printing processes.
• Serves as a member of the IT Action Response Team.
• Serves as a liaison between the department and customers.
• Performs other related job duties as assigned.

Knowledge, Skills And Abilities

• Knowledge of management and supervisory techniques.
• Knowledge of the software and hardware used by the Columbus Consolidated Government.
• Knowledge of cybersecurity principles.
• Knowledge of new emerging technologies.
• Knowledge of accounting procedures.
• Skills in project management techniques.
• Skills in organization and customer service.
• Skills in interpersonal relations.
• Skills in oral and written communication.
• Ability to operate a city vehicle.

Minimum Educational And Training Requirements

• Bachelor's degree in Computer Science, Computer Technology, Management Information Systems, or a related field is required.
• Experience sufficient to thoroughly understand the diverse objectives and functions of the subunits in the department to direct and coordinate work within the department is usually interpreted to require three to five years of related experience.

Physical Requirements

• The work is typically performed while sitting at a desk or table.
• The employee must occasionally lift light objects.
• Additionally, the following physical abilities are required:
• Feeling – perceiving attributes of objects by touch with skin, fingertips.
• Grasping – applying pressure to object with fingers, palm.
• Handling – picking, holding, or working with whole hand.
• Hearing 1 – perceiving sounds at normal speaking levels, receive information.
• Hearing 2 – receive detailed information, make discrimination in sound.
• Handwriting – writing legibly.
• Manual Dexterity – picking, pinching, typing, working with fingers rather than hand.
• Mental Acuity – ability to make rational decisions through sound logic, deductive reasoning.
• Reaching – extending hands or arms in any direction.
• Repetitive Motion – substantial movements of wrists, hands, fingers.
• Speaking – expressing ideas with spoken word, convey detailed, important instructions accurately, concisely.
• Talking 1- expressing ideas by spoken word.
• Visual Acuity 1 - prepare, analyze data, transcribing, computer terminal, extensive reading.
• Visual Acuity 2 - color, depth perception, field of vision.
• Visual Acuity 3 - determine accuracy, neatness, observe facilities/structures.

Benefits

• Low-cost Medical Insurance
• Prescription Drug Plan
• Dental Plan
• Vision Plan
• Flexible Spending Accounts
• Life Insurance
• Supplemental Life Insurance
• Long Term Disability
• Supplemental Retirement Plan
• Supplemental Retirement Plan
• Employee Assistance Program

Take Advantage Of These Free And Discounted City Services Offered To All City Employees

• Discounted Movie Tickets
• Free and Discounted Services
• Ride a Metra Bus for Free
• Free Mulch
• Free Fire/Safety Home Inspection
• Driver's Training for Employee Dependents
• Oxbow/Bull Creek Golf Course discounts
• River Center Discounts
• Cell Phone Carrier Discounts

Required Questions

• 01 Which best describes your level of education? (You will be asked to provide documentation)
• 02 Please list and explain any experience you have in organizing work, setting priorities, meeting critical deadlines, and following up assignments with a minimum of direction.
• 03 Do you have a Bachelor's Degree in Computer Science, Information Technology or a related field?
• 04 How many years of experience do you have in computer science, information technology, computer programming or a related field?