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Jobs · Information Technology · Washington

Technical Operations Engineer, Customer Success (Starlink)

SpaceX · Redmond, WA · 2 wk ago
On-siteInformation Technology$100k–$115k/yrFull-time

Responsibilities

  • Understand and drive core user metrics: Net Promoter Score, Customer Contact Ratio, Cancellation Ratio, Customer Satisfaction Score, and others.
  • Work cross-functionally to triage, prioritize, and eliminate root causes of poor user experience across organizations (Network, physical product, UI/UX, support/customer success, billing, shipping, marketing, legal, communications, and more), and feedback loops to prevent the problems.
  • Fix, delete, automate, or create new processes for fixing structural and emerging issues.
  • Serve as product manager/project owner for feature launches and software automation projects.

BASIC QUALIFICATIONS

  • Bachelor’s degree in an engineering discipline.
  • 2+ years of professional experience in venture capital, management consulting, or operations/product management at a technology company.

PREFERRED SKILLS AND EXPERIENCE

  • Willingness to dive deep into technical topics and data analytics.
  • Demonstrated ability to jump into ill-defined problem spaces and drive positive outcomes.
  • Demonstrated capability to parse technical subjects on a deep level.
  • Experience in data analysis using Python and SQL, R, or similar languages.
  • Self-starter attitude, energy, and the ability to communicate effectively across business and technical disciplines.
  • Excellent verbal and written communication skills.
  • Ability to apply first principles to business problems.
  • Knowledge of software development life-cycle and release process.

ADDITIONAL REQUIREMENTS

  • Must be available to work extended hours and weekends as needed.
  • Willingness to travel to customer sites, other SpaceX locations, and events as needed.

COMPENSATION AND BENEFITS

Pay range: Technical Operations Engineer/I: $100,000.00 - $115,000.00/per year Technical Operations Engineer/II: $110,000.00 - $135,000.00/per year Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Your total rewards package includes base salary, long-term incentives, and potential discretionary bonuses. You may also be eligible for medical, vision, and dental coverage, a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.

ITAR REQUIREMENTS

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

Equal Opportunity Employer

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

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