Technical Operations Analyst II

About the role

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you’ll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors - Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together - help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere. The Tax & Compliance Technology team supports the tax and compliance capabilities that underpin Expedia Group’s global travel marketplace. The team manages tax content for tax-liable and tax-interested jurisdictions, coordinates jurisdiction launches, and operates tax engine and compliance workflows in partnership with tax, product, engineering, legal, finance, and business operations teams.

Responsibilities

• Execute approved tax content and configuration updates for tax-liable and tax-interested jurisdictions, including rates, tax codes, geocodes, effective dates, and taxability settings.
• Investigate and resolve non-standard tax technology issues by analyzing data and system behavior, applying documented solutions, validating outcomes, and escalating complex or unprecedented issues appropriately.
• Support jurisdiction launches, monthly content and rate changes, tax-engine updates, and compliance activities through preparation, testing, production validation, live-site checks, and evidence-based completion records.
• Monitor operational queues, reports, and dashboards; identify patterns, anomalies, recurring issues, and data-quality gaps; and recommend practical improvements to reduce manual effort and repeat incidents.
• Partner with Tax, Product, Engineering, Legal, Finance, Market Management, Partner Support, and external technology providers to clarify requirements, coordinate resolution, and communicate status clearly.
• Maintain accurate runbooks, knowledge articles, ticket histories, audit evidence, and process documentation, while contributing to automation and other improvements that make tax technology operations more efficient and dependable.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Data Science, Finance, Tax, Accounting, or a related technical field; or equivalent related professional experience.
• 2+ years of relevant professional experience in technical operations, tax operations, compliance operations, data analysis, or a related field.
• Experience troubleshooting non-standard problems by analyzing data, identifying patterns, researching known solutions, and validating that corrective actions resolved the issue.
• Working knowledge of SQL, spreadsheet analysis, data cleaning, or comparable tools used to investigate operational issues and support reporting.
• Ability to manage multiple time-sensitive tasks, follow change controls and escalation paths, and maintain accurate records of work from intake through completion.
• Clear, concise written and verbal communication skills, with the ability to explain operational or technical information to both technical and non-technical stakeholders.

Qualifications

• Experience with indirect tax, tax content, jurisdictional rules, tax determination, tax engines, or compliance technology in a global, lodging, travel, commerce, or marketplace environment.
• Experience with platforms such as Vertex, Avalara, Salesforce, Jira, or comparable operational systems.
• Familiarity with configuration management, user acceptance testing, production validation, audit trails, incident or problem management, and operational readiness practices.
• Experience creating reports, dashboards, reconciliations, or trend analyses using SQL, spreadsheets, Tableau, or similar tools.
• Familiarity with automation, AI-driven systems, tools, or workflows that improve operational accuracy, speed, knowledge access, or reporting.

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Employee Assistance Program
• Wellness and travel reimbursement
• Travel discounts
• International Airlines Travel Agent Network (IATAN) membership