Technical Onboarding Manager

Responsibilities

• Manage the technical onboarding for all assigned new Mission Cloud customers; lead onboarding meetings, project manage the onboarding process, and act as the main contact for customers
• Understand AWS Cloud Technologies and how they are delivered through Mission Cloud
• Work across Mission Cloud teams, including Customer Success, Service Delivery, and Sales, to ensure the highest quality onboarding experience for customers
• Review customer contracts, service level agreement requirements, and deliverables, and ensure service implementation aligns with contract requirements
• Gather technical requirements from customers, including new and existing AWS account details and configurations
• Educate customers on current technologies, Mission Cloud services, and industry best practices

Requirements

• Experience working in a technical Customer Support, Implementation, or Onboarding role
• Able to work in a project management role
• Able to work with public cloud, preferably with AWS
• Able to communicate regularly with customers over phone or video conference and email
• Able to work with contracts and understand service level agreements
• Able to manage multiple customer onboarding's at one time (Example: 10+ Clients)
• Able to work in a fast paced evolving environment
• AWS Cloud Practitioner certification (required after 1 year of employment at Mission Cloud)