Technical Migration Senior Lead

About the role

The Technical Migration Senior Lead is responsible for leading complex customer migration engagements from kickoff through successful go-live. This role requires deep domain expertise and strong technical and strategic skills.

Responsibilities

• Lead end-to-end customer migration engagements, owning technical delivery, project health, and successful go-live outcomes.
• Align migration goals with customers' broader business strategy, renewal, and expansion objectives.
• Build strong relationships with both business and technical stakeholders, translating complex migration challenges into clear, actionable decisions.
• Develop and execute focused delivery plans prioritizing high-impact milestones and holding pod-level timelines to account.
• Facilitate enablement and alignment sessions to ensure customer teams are prepared and confident for platform transitions.
• Drive adoption of AI agents and automation toolkits to accelerate discovery, data mapping, and code conversion, reducing manual effort and compressing delivery timelines.
• Collaborate closely with GDC partners, delegating repeatable technical tasks while maintaining full accountability for output quality.
• Work in close alignment with Outbound Product Managers to stay current on product roadmaps and translate field insights into product improvements.
• Identify underutilized platform capabilities and incorporate them into migration roadmaps to increase customer throughput and adoption.
• Act as a subject matter expert in at least one key domain, guiding AI agents in data retrieval, migration health reporting, and task automation.
• Serve as the technical point of contact during major migration incidents, coordinating with Engineering and Product to protect the customer's operations during cutover phases.
• Maintain awareness of technical trends and provide tailored release recommendations to optimize migrated environments for performance and stability.

Requirements

• 8+ years of experience in Professional Services, Customer Success, or Technical Consulting, with a strong focus on large-scale platform migrations.
• Deep, hands-on domain expertise in one or more of the following: Marketing Cloud (Engagement/Intelligence), Data 360 (Data Cloud), Revenue Cloud (CPQ/Billing), or Tableau.
• Demonstrated ability to drive business value, facilitate technical discussions, and navigate complex stakeholder conversations.
• Proven experience working with global or offshore delivery models (such as GDC) to accelerate project delivery.
• Advanced knowledge of Salesforce core (Sales/Service Cloud) or specialized clouds (Marketing, Data, Revenue, or Tableau).
• Familiarity with AI agents or automation tools applied to data mapping, sentiment analysis, or task automation.
• Understanding of how target cloud platforms integrate with telephony systems, third-party data sources, and self-service portals.
• Required degree or equivalent relevant experience.

Preferred Qualifications

• Certifications in relevant domains (e.g., Marketing Cloud Consultant, CPQ Specialist, Data Cloud Consultant, Tableau Desktop Specialist).
• Prior experience as an individual contributor leading multi-million dollar transformation engagements.
• Salesforce AI Associate or Agentblazer certifications.

Benefits

At Salesforce, we offer a comprehensive benefits package designed to support your well-being and financial security. This includes:

• Time off programs
• Medical, dental, vision, mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

For more details, visit Salesforce Benefits.