Technical Migration Senior Lead

About the role

The Technical Migration Senior Lead is an individual contributor who leads complex customer migration engagements from kickoff through successful go-live. You serve as the primary technical and strategic point of contact for your migration pod — building trust with customers, coordinating with our Global Delivery Center (GDC) engineering partners, and ensuring every engagement drives real, measurable value as customers move to modern cloud architectures.

Responsibilities

• Customer Engagement & Value Delivery Lead end-to-end customer migration engagements — owning technical delivery, project health, and successful go-live outcomes.
• Partner with Account Teams and Sales leadership to align migration goals with customers' broader business strategy, renewal, and expansion objectives.
• Build strong relationships with both business and technical stakeholders, translating complex migration challenges into clear, actionable decisions.
• Develop and execute focused delivery plans that prioritize high-impact milestones and hold pod-level timelines to account.
• Facilitate enablement and alignment sessions to ensure customer teams are prepared and confident for platform transitions.
• Strategic Partnerships & Tooling Drive adoption of AI agents and automation toolkits to accelerate discovery, data mapping, and code conversion — reducing manual effort and compressing delivery timelines.
• Collaborate closely with GDC partners, delegating repeatable technical tasks while maintaining full accountability for output quality.
• Work in close alignment with Outbound Product Managers to stay current on product roadmaps and translate field insights into product improvements.
• Identify underutilized platform capabilities and incorporate them into migration roadmaps to increase customer throughput and adoption.
• Technical Expertise & Incident Response Serve as a subject matter expert in at least one key domain: Marketing Cloud (Engagement/Intelligence), Data 360 (Data Cloud), Revenue Cloud (CPQ/Billing), or Tableau.
• Apply AI literacy and prompt engineering skills to guide AI agents in data retrieval, migration health reporting, and task automation.
• Act as the technical point of contact during major migration incidents — coordinating with Engineering and Product to protect the customer's operations during cutover phases.
• Monitor technical trends proactively and provide tailored release recommendations to optimize migrated environments for performance and stability.

Requirements

• 8+ years of experience in Professional Services, Customer Success, or Technical Consulting, with a strong focus on large-scale platform migrations.
• Deep, hands-on domain expertise in one or more of the following: Marketing Cloud (Engagement/Intelligence), Data 360 (Data Cloud), Revenue Cloud (CPQ/Billing), or Tableau.
• Demonstrated ability to drive business value, facilitate technical discussions, and navigate complex stakeholder conversations.
• Proven experience working with global or offshore delivery models (such as GDC) to accelerate project delivery.
• Advanced knowledge of Salesforce core (Sales/Service Cloud) or specialized clouds (Marketing, Data, Revenue, or Tableau).
• Familiarity with AI agents or automation tools applied to data mapping, sentiment analysis, or task automation.
• Understanding of how target cloud platforms integrate with telephony systems, third-party data sources, and self-service portals.

Qualifications

• Degree or equivalent relevant experience required.
• Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).

Skills

• Strong communication and interpersonal skills.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Knowledge of Salesforce core (Sales/Service Cloud) or specialized clouds (Marketing, Data, Revenue, or Tableau).
• Experience with AI agents or automation tools applied to data mapping, sentiment analysis, or task automation.
• Ability to work effectively in a global, remote, and diverse team environment.

Benefits

At Salesforce, we offer a comprehensive benefits package that includes:

• Time off programs
• Medical, dental, vision, mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

Pay

The typical base salary range for this position is $150,100 - $273,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $180,200 - $298,400 annually.

Schedule

This role is typically full-time.