Technical Migration Senior Lead

About the role

The Technical Migration Senior Lead is responsible for leading complex customer migration engagements from kickoff through successful go-live. They serve as the primary technical and strategic point of contact for their migration pod, building trust with customers, coordinating with the Global Delivery Center (GDC) engineering partners, and ensuring every engagement drives real, measurable value.

Responsibilities

• Lead end-to-end customer migration engagements, owning technical delivery, project health, and successful go-live outcomes.
• Partner with Account Teams and Sales leadership to align migration goals with customers' broader business strategy, renewal, and expansion objectives.
• Build strong relationships with both business and technical stakeholders, translating complex migration challenges into clear, actionable decisions.
• Develop and execute focused delivery plans that prioritize high-impact milestones and hold pod-level timelines to account.
• Facilitate enablement and alignment sessions to ensure customer teams are prepared and confident for platform transitions.
• Drive adoption of AI agents and automation toolkits to accelerate discovery, data mapping, and code conversion, reducing manual effort and compressing delivery timelines.
• Collaborate closely with GDC partners, delegating repeatable technical tasks while maintaining full accountability for output quality.
• Work in close alignment with Outbound Product Managers to stay current on product roadmaps and translate field insights into product improvements.
• Identify underutilized platform capabilities and incorporate them into migration roadmaps to increase customer throughput and adoption.
• Serve as a subject matter expert in at least one key domain: Marketing Cloud (Engagement/Intelligence), Data 360 (Data Cloud), Revenue Cloud (CPQ/Billing), or Tableau.
• Apply AI literacy and prompt engineering skills to guide AI agents in data retrieval, migration health reporting, and task automation.
• Act as the technical point of contact during major migration incidents, coordinating with Engineering and Product to protect the customer's operations during cutover phases.
• Maintain awareness of technical trends proactively and provide tailored release recommendations to optimize migrated environments for performance and stability.

Requirements

• 8+ years of experience in Professional Services, Customer Success, or Technical Consulting, with a strong focus on large-scale platform migrations.
• Deep, hands-on domain expertise in one or more of the following: Marketing Cloud (Engagement/Intelligence), Data 360 (Data Cloud), Revenue Cloud (CPQ/Billing), or Tableau.
• Demonstrated ability to drive business value, facilitate technical discussions, and navigate complex stakeholder conversations.
• Proven experience working with global or offshore delivery models (such as GDC) to accelerate project delivery.
• Advanced knowledge of Salesforce core (Sales/Service Cloud) or specialized clouds (Marketing, Data, Revenue, or Tableau).
• Familiarity with AI agents or automation tools applied to data mapping, sentiment analysis, or task automation.
• Understanding of how target cloud platforms integrate with telephony systems, third-party data sources, and self-service portals.

Qualifications

• Degree or equivalent relevant experience required.
• Experience will be evaluated based on the core competencies for the role (e.g., extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).

Skills

• Strong communication and interpersonal skills.
• Ability to manage multiple projects simultaneously.
• Proficiency in Salesforce core and specialized clouds.
• Knowledge of AI agents and automation tools.
• Ability to translate technical concepts into business terms.

Benefits

At Salesforce, we offer a comprehensive benefits package including:

• Time off programs
• Medical, dental, and vision insurance
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

Pay

The typical base salary range for this position is $150,100 - $273,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range is $180,200 - $298,400 annually.

Schedule

This role is typically full-time, with standard business hours.