Technical Manager, Tools

CVP is seeking an experienced Technical Manager to support a federal government client in leading and managing a robust suite of collaboration tools in a large-scale, cloud-based environment. The Technical Manager will serve as the primary technical and client-facing leader for the Tools Management team, directly supervising a team of 4 tools administrators while maintaining hands-on expertise across the toolset. This role requires a confident communicator and trusted advisor who can engage federal clients at the program level while remaining ready to work hands-on when the mission demands it. Leadership and Client Engagement Lead, mentor, and manage a team of 4 tools administrators, providing technical direction, workload prioritization, and professional development supportServe as the primary client-facing leader for CMS federal stakeholders, presenting program status, risks, and recommendations with clarity and confidenceFacilitate and present at client workshops, stakeholder briefings, and program-level reviewsLead participation in Program Increment (PI) planning events, coordinating dependencies and ensuring tool readiness aligns with PI objectivesFoster a collaborative team culture aligned with CVP values and CMS Agile standards Technical Execution Maintain hands-on expertise in Jira, Confluence, and GitHub, with the ability to step in and perform administration, configuration, and troubleshooting as neededOversee administration and maintenance of the full collaboration and DevOps toolset, including Jira, Confluence, GitHub Enterprise, Mural, Slack, and SonarQubeMonitor tool health and performance, proactively resolving issues to minimize disruption to development teamsPlan and execute tool upgrades and updates using no-downtime deployment strategiesServe as the subject matter expert and final technical authority across all supported tools Reporting and Continuous Improvement Contribute to sprint, monthly, and PI status reports covering tool availability and platform healthDrive continuous improvement through automation, process optimization, and emerging technology adoptionOversee development and maintenance of documentation, runbooks, and SOPs for all supported toolsAbility to obtain and maintain a federal government Public Trust clearance2+ years of experience in a technical management or senior technical lead role, including direct supervision of technical staffDemonstrated experience presenting to and engaging with federal clients, including facilitation of workshops and PI planning sessionsHands-on expertise with Jira, Confluence, and GitHub Enterprise, including advanced configuration and administrationExperience managing Jira at scale including workflow configuration, permission schemes, and Agile/SAFe board setupExperience with SSO/MFA administration, preferably with Okta or similar identity providersWorking knowledge of AWS cloud environmentsStrong written and verbal communication skills with a proven track record of briefing federal stakeholders Desired Skills Experience in a SAFe or scaled Agile environment supporting multiple development teamsKnowledge of CMS, HHS, or federal IT standards including FISMA, ATO processes, and NIST frameworksFamiliarity with additional tools such as CloudBees CI, JFrog Artifactory, TestRail, Grafana, or SplunkRelevant certifications such as Atlassian Certified Professional, AWS Certified SysOps Administrator, or SAFe certification About CVP CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation. CVP is an Equal Opportunity Employer dedicated to actively recruiting individuals and providing advancement opportunities based on merit and legitimate job qualifications. We ensure that all associates receive equal opportunities based on their personal qualifications and job requirements. CVP strictly prohibits any form of discrimination or harassment. At CVP, we cultivate a work environment that encourages fairness, teamwork, and respect among all associated. We are committed to maintaining a workplace where everyone can grow both personally and professionally.