Technical Manager, Repairs and Service Group (1260)

About the role

The Technical Manager leads and directs all operational, technical, and strategic functions within a high-volume watch repair workshop. This role is accountable for enhancing production output, optimizing costs, upholding exceptional quality standards, improving workflow efficiency, and supporting long-term organizational growth. Success in this position requires advanced expertise in horology, strong leadership skills, and the ability to scale operations while preserving luxury-level craftsmanship and service standards.

About Us

We're a global retailer employing nearly 3,000 people across the UK and the United States. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Required Qualifications

• Certified watchmaker (WOSTEP, CW21, SAWTA, or equivalent) strongly preferred.
• Minimum 7–10 years of experience in watch repair operations, with at least 3–5 years in a leadership role.
• Strong understanding of mechanical, quartz, and high-complication timepieces.
• Proven experience managing large technical teams (20+ technicians).
• Demonstrated success improving production efficiency, quality, and cost performance.
• Excellent communication, coaching, and conflict-resolution skills.
• Proficiency with workshop management systems and production tracking tools.

Required Skills

• Strong leadership and team management (large technical teams)
• Production planning, workflow optimization, and capacity management
• Process improvement (Lean, 5S) and quality assurance
• Data analysis, KPI management, and problem-solving (root cause analysis)
• Budgeting, cost control, and inventory management
• Cross-functional collaboration and communication
• Change management and ability to scale operations

Rewards

• Competitive earnings
• Benefits including medical, dental, life & disability
• Comprehensive, ongoing training
• Career growth potential
• Generous staff purchase discounts