Technical Manager and Architect, Customer Relations and Documents (CRDOC) Team

Position Announcement Position Details Proposed Start Date 12/01/2026 Classification Title Information Technology and Telecommunications Rank N - No Rank Working Title Technical Manager and Architect, Customer Relations and Documents (CRDOC) Team Department 610140 - OIT Enterprise Info Tech Svcs Position Number D97309 Representation UU - Unclassified Unrepresented Renewable Renewable End date, if applicable Position FTE 1.0 Tenure Status F - Fixed Term Position Summary Brief Description of PSU/School/Dept Portland State University (PSU) is a thriving campus of 21,000 students in downtown Portland, easily accessible by bike and public transit and surrounded by restaurants, food carts, parks, and local businesses. PSU is committed to offering opportunities to students from a variety of backgrounds and prides itself on providing access for low-income and nontraditional students. Our motto, “Let knowledge serve the city,” reflects our dedication to finding innovative, sustainable solutions to local and global problems. Our location in the heart of one of America’s most dynamic cities gives our students unmatched access to career connections and an internationally acclaimed cultural scene. PSU’s Office of Information Technology (OIT) — ranked one of the Best Places to Work in IT for eight years — empowers students, faculty, and staff through technology. Our number one value is our employees: we build and foster a culture of inclusion, actively encourage a healthy work-life balance and flexible schedules, and strive to support our employees professionally and personally. PSU offers employees a substantial tuition discount, and we encourage our staff to take advantage of this, be it for pursuing a degree or for personal interest. We are a department of dynamic, engaged, collaborative, and communicative people, and seek to attract employees who can add to our culture. Refer to our human resources pages to learn more about why we’re a great place to work. Position Summary The Technical Manager and Architect leads the Customer Relations and Documents (CRDOC) Team in the Office of Information Technology (OIT) at Portland State University (PSU). The CRDOC team is responsible for administrating and developing several key university systems, including Technolutions Slate and Hyland OnBase. In this position, you will be a hands-on technical manager developing software and managing a team of Analyst Programmers. You will have a significant role in supporting the university’s Customer Relationship Management (CRM) and Document Management service offerings by ensuring that these systems are delivering on campus needs and priorities. You will also be responsible for the stability, scalability, and maintenance of team software applications through technical architecture, system governance, and enterprise-level oversight. In this role, you will regularly collaborate with colleagues across campus, including University Marketing and Communications, Enrollment Management, The Graduate School, Academic Advising, Student Success, Financial Aid, the Registrar’s Office, Schools and Colleges, University Financial Services, and more. An overview of the job duties for this position is as follows: Service Management and Solution Development (30%)Technical Architecture (25%)Team Supervision (25%)Project Management (10%)Other Duties as Assigned (10%) Service Management and Solution Development (30%): Act as the Service Offering Manager for 2 instances of Slate and the OnBase Document Management system, responsible for ensuring expected functionality is delivered to end users. Provide subject matter expertise and coordinate between technical teams and department stakeholders to ensure the efficacy of delivered solutions. Meet regularly with campus partners to understand priorities. Design and support complex system builds, including interactive portals, forms, administrative dashboards, advanced reporting, and sophisticated workflows. Provide support for critical business processes in times of emergency and outside of standard office hours. Manage communication with vendors regarding software issues, enhancements, and roadmap alignment. Technical Architecture (25%): Responsible for technical architecture and shared system configuration governance. Define and manage access controls, permissions, and user roles at an enterprise scale. Establish and enforce technical standards, comprehensive documentation, and best practices for system use and development. Oversee and manage data integrations between Slate, OnBase, and other enterprise systems, ensuring robust data pipelines. Team Supervision (25%): Collaborate with team members to foster a People First culture: supporting one another, ensuring effective communication, celebrating differences, and working through challenging projects or tasks together. Perform performance evaluations, manage workloads, and assign tasks according to organizational strategy and project needs. Provide training, coaching and mentorship in application systems design, technical troubleshooting, and development. Project Management (10%): Lead complex projects with cross-campus stakeholders. Monitor and track project progress. Communicate project status with team and stakeholders. Update OIT Project Portfolio regularly. Minimum Qualifications Bachelor’s Degree or 4 years of a combination of comparable work experience, training, and/or education.Experience collaborating across a large organization to achieve shared goals and complete complex IT projectsProven experience building and maintaining professional working relationshipsAbility to produce accurate and reliable work within deadlinesDemonstrated knowledge of application systems design, data modeling concepts, data analysis, and system administration.Supervisory or leadership experienceStrong interpersonal skills and ability to communicate effectively, both verbally and in writing, with both technical and non-technical staff and with people from a diverse range of perspectives and backgroundsAbility to manage a workload that includes short and long-term projects, immediate problem-solving, and ongoing maintenance of code and documentationAbility to work in a fast-paced, production environment and to provide occasional evening and weekend supportAbility to work with sensitive/confidential information and to handle such information as required by Federal, State, and OIT regulations/policies Preferred Qualifications Experience with Technolutions SlateExperience with Hyland OnBaseExperience with SQL, XML, and JSONExperience with HTML, CSS, and JavaScriptExperience working in Higher Education We ask our employees and applicants (that’s you!) to align with our OIT Attributes for Success: – – – Coaching: you appropriately give, accept, and incorporate feedback from others. – – – Communication: you exchange information and ideas well, verbally and in writing; communication is an essential tool for productivity and strong working relationships in OIT. – – – Emotional Intelligence: you possess the capacity to be aware of, manage, and express your emotions; you handle interpersonal relationships with empathy and safety, enabling diverse types of people to work together. – – – Proactive: you recognize and initiate opportunities to take action and prevent potential problems or threats. – – – Teamwork: you identify with the larger organizational team and your role within it; you share resources, respond to requests, and support our organizational strategy. Key Cultural Competencies Create an environment that acknowledges, encourages, and celebrates differences.Function and communicate effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities, and cultural backgrounds.Seek opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement.Adhere to all of PSU’s policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct. Environmental Stewardship Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals. Work Days/Hours On Campus Monday-Friday, 8am-5pm. Up to one day remote, with the approval of the supervisor. Total Compensation Range & Benefits Statement Salary is dependent on several factors, and new employees will typically start around the Q1 level to allow for later growth within the salary band. PSU has a structured process for determining starting compensation, taking into account years of related experience, applicable skills, knowledge and abilities, market parity, and internal equity. The starting annual salary for this position will be between $96,468 and $118,008 but may be negotiated above this rate dependent upon the factors above, the budget of the hiring department, and approval from HR. An excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon University System schools : https://www.pdx.edu/human-resources/benefits-overview Please visit our total compensation calculator to see the full value of our benefits package : https://www.pdx.edu/human-resources/psu-total-compensation-calculator Application Instructions Additional Information If you have a disability and would like to request an accommodation to apply for a position, or once you receive a position with Portland State University, please call 503-725-4926 or email askhrc@pdx.edu. This posting will remain open until finalists are identified; however, the committee will begin reviewing application materials on September 28, 2026, and we anticipate the first round of phone interviews to occur near October 15, 2026. Ideally, the start date will be near December 1, 2026. Studies have shown that women and people of color are less likely to apply for jobs unless they meet every qualification in the job description, including the preferred qualifications. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. We encourage you to apply, even if you don’t believe you meet every one of our preferred qualifications. We highly encourage you to read through all of the minimum qualifications and address how your skills relate to each of them in either your resume or cover letter. Additional Application Instructions (deadlines, etc.) Please include the names, email addresses and phone numbers for 3 professional references. Does this position require the employee to drive a motor vehicle? No Background Check Required Yes Position End Date (if applicable) If you have questions Please email Francesca Leaf at francesca.leaf@pdx.edu Search Details Posting Close Date Projected Close Date for Posting Open Until Finalists Identified Application screening begins 09/28/2026 Quick Link https://jobs.hrc.pdx.edu/postings/50641 Supplemental Questions Required fields are indicated with an asterisk (*). * How did you first find out about this position?PSU WebsiteIndeed.comHERCJobsUrban League of PortlandHispanic Metropolitan ChamberOregon Employment DepartmentSocial MediaPerson ReferralCareer BuilderGlass DoorOther - Please describe in the next QuestionIf you selected Other, please describe. (Open Ended Question) Applicant Documents Required Documents ResumeCover LetterProfessional References Optional Documents