Technical Learning Senior Consultant

You have a clear vision of where your career can go. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

Job Description

Working in partnership with the assigned business area, the Technical Learning Senior Consultant formulates and helps deliver technical training solutions to the organization that create and maintain a continuous learning environment, facilitate increased capabilities, and achieve business goals.

Essential Duties & Responsibilities

• Coordinates the evaluation, enhancement and maintenance of the full inventory of learning courses, materials, job aids and other related technical training resources for the business unit.
• Organizes and catalogs materials for effective, efficient and engaging use.
• Conducts needs analyses by partnering with business leaders to identify learning needs, skill gaps and priorities.
• Designs and develops various technical learning solutions, which may include curricula, certification processes, performance support tools and job aids, instructor‑led training, web‑based training, and blended learning programs.
• Creates a forum to support the delivery of training and may facilitate training pertaining to process, system, product, leadership, and evolving skills.
• Works with the business to evaluate existing materials against priorities for each line of business.
• Partners to build new curriculum, content and programs as needed and updates existing materials to close gaps or adapt to change.
• Identifies opportunities to leverage materials across all lines of business where there is a consistent performance and learning need.
• Establishes measures to evaluate training effectiveness of courses, materials, and activities.
• Leads the development of plans to continuously improve design and delivery.
• Works closely with leadership to ensure performance and learning initiatives, and available materials, are aligned with opportunities identified through quality and compliance reviews.
• Acts as project manager to create, manage, and monitor learning project plans.
• May perform additional duties as assigned.

Reporting Relationship

Typically reports to a Director or above.

Skills, Knowledge & Abilities

• A solid understanding of the insurance industry, its practices and operations; broad technical background with an understanding of multiple lines of business.
• Strong knowledge of learning design, instructional methods and training techniques, including curriculum design principles, adult learning and blended learning theory and strategies.
• Passionate about creating a continuous learning culture that leverages diverse learning styles, tools and techniques.
• Ability to communicate business knowledge and technical information clearly and succinctly.
• Effective interaction, communication, collaboration and partnership building with all levels of business partners.
• Strong written and verbal communication; ability to build credibility quickly.
• Excellent analytical and problem‑solving skills; demonstrated creativity in resolving unique business problems.
• Excellent program and project management, organizing and planning skills.
• Ability to drive and achieve results, with a proven track record of managing multiple and shifting priorities.
• Strong computer skills, including Microsoft Office Suite and other business‑related software systems.
• Understanding of technical learning design, instructional methods, training techniques and learning technologies, including Learning and Content Management Systems, eLearning tools, mobile‑enabled learning and virtual training platforms.
• Experience with content development tools preferred.
• Proficiency in creating and editing multimedia content, including videos, animations, simulations and interactive presentations preferred.

Education & Experience

• Bachelor’s degree or equivalent.
• Typically a minimum of eight years of work experience, or educational design/development and training experience with knowledge of the insurance industry.

Compensation

In the District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually. Salary determinations are based on various factors, including relevant work experience, skills, certifications and location.

Benefits

CNA offers a comprehensive and competitive benefits package to help employees—and their family members—achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.