Technical Leader – Solution Testing & Quality

Meet the Team

Cisco's Customer Experience (CX) organization is a fast-growing, innovative team dedicated to delivering an outstanding digital experience for customers and partners. The CX Platform team supports this mission by building scalable, AI-driven performance testing solutions for modern cloud-native technologies. Our high-impact quality engineering team operates across the US and India, fostering a fast-paced, collaborative, and data-driven culture grounded in ownership and accountability. Joining us means contributing to seamless, high-performing SaaS and on-premises applications that accelerate customer success and drive Cisco's agility in a dynamic market.

Your Impact

• Design, script, and execute comprehensive load, stress, endurance, and benchmarking tests across UI, API, and backend layers to ensure system reliability.
• Develop and maintain detailed test plans and automation documentation to enable reproducibility.
• Leverage AI tools to accelerate test case generation and optimize performance scripts.
• Diagnose complex performance bottlenecks across Linux servers, networking hardware, and AWS infrastructure.
• Integrate automated test suites into DevOps pipelines to establish continuous performance guardrails and provide actionable insights to development teams.
• Your success will be measured by improved system performance, early detection of regressions, and enhanced customer experience.

Minimum Qualifications

• Bachelor's degree with 8+ years, or master's degree with 6+ years of experience in Software Engineering, Quality Engineering, Solution Testing, or Test Automation.
• Programming experience in Python or Java with experience in UI/API automation using Selenium, Playwright, PyTest, or REST Assured.
• Experience in networking technologies including BGP, OSPF, TCP/IP or L2/L3.
• Experience in enterprise networking, cloud platforms, Linux/Unix, Kubernetes, CI/CD, and distributed systems.
• Experience in troubleshooting, root-cause analysis, technical leadership, and cross-functional collaboration.

Preferred Qualifications

• Experience architecting E2E solution testing strategies, automation frameworks, test environments, and quality gates.
• Experience with AI/GenAI, LLM-assisted testing, agentic workflows, and intelligent test automation.
• CCNA/CCNP preferred.
• Experience with Cisco products, Cisco IQ, enterprise platforms, device onboarding, telemetry, data pipelines, and integrated cloud/networking solutions.
• Experience with Splunk, Wireshark, test labs, defect governance, release readiness, and technical risk management.
• Experience in test strategy, methodologies, and end-to-end solution validation.
• Experience in mentoring engineers and drive adoption of modern testing and quality engineering practices.

Pay

The starting salary range for this position in U.S. and/or Canada locations is $186,900.00 to $267,700.00, not including incentive compensation, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. For New York City Metro Area: $186,900.00 – $307,800.00. For Non-Metro New York State & Washington State: $166,300.00 – $274,100.00. For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies. Employees on sales plans earn performance-based incentive pay on top of base salary, split between quota and non-quota components, subject to the applicable Cisco plan.

Benefits

• Medical, dental and vision insurance
• 401(k) plan with a Cisco matching contribution
• Paid parental leave
• Short and long-term disability coverage
• Basic life insurance
• Grants of Cisco restricted stock units (vesting following continued employment for defined periods)
• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee's birthday
• Paid year-end holiday shutdown
• 4 paid days off for personal wellness determined by Cisco
• Non-exempt employees: 16 days of paid vacation per full calendar year (accrued at 4.92 hours per pay period for full-time)
• Exempt employees: Flexible vacation time off program (no defined limit, subject to availability and some business limitations)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, with up to 80 hours of unused sick time carried forward year to year
• Additional paid time away may be requested for critical/emergency family issues
• Optional 10 paid days per full calendar year to volunteer

Schedule

Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.