Technical Lead Site Reliability & Performance Engineer

About the Role

Highly experienced Technical Lead for Site Reliability Engineering (SRE) and Platform Engineering, providing technical leadership for the reliability, performance, security, observability, and operational management of enterprise platforms and modern web applications. This role is ideal for a senior engineer, technical lead, or architect who enjoys solving complex technical challenges, mentoring engineers, and influencing technical direction while remaining hands-on.

The Technical Lead will serve as a senior technical leader for SRE, monitoring and observability, domain portfolio management, cloud platform operations, infrastructure automation, web application security, and application availability. The role offers a clear growth path into a future Technical Manager role as organizational needs and leadership responsibilities expand.

Collaborate closely with engineering teams in Dallas, Europe, and Asia Pacific to establish consistent operational standards, improve platform reliability, and drive technology modernization across the client's global technology landscape. This position provides exposure to diverse technologies, operating models, and global business challenges while supporting mission-critical platforms and digital experiences used across international business operations.

Responsibilities

• Technical Leadership: Provide technical leadership across Platform Engineering and SRE functions. Establish engineering standards, operational best practices, and reliability objectives. Lead technical decision-making for cloud infrastructure, observability platforms, domain services, infrastructure automation, application security, and operational tooling. Mentor engineers and provide technical coaching across multiple disciplines. Drive technical roadmaps and continuous improvement initiatives. Evaluate, promote, and help operationalize emerging engineering capabilities, including AI-assisted development tools, coding agents, and Infrastructure-as-Code automation.
• Site Reliability Engineering (SRE): Lead enterprise reliability initiatives focused on availability, scalability, resiliency, performance, and operational excellence. Define and drive adoption of SLOs, SLIs, Error Budgets, Incident Management, and Root Cause Analysis. Drive automation initiatives that reduce operational overhead and improve service reliability.
• Monitoring & Observability Platform Ownership: Serve as the technical owner for the enterprise monitoring and observability platform. Support APM, infrastructure monitoring, synthetic monitoring, Real User Monitoring (RUM), centralized logging, and distributed tracing. Define dashboards, alerting standards, operational metrics, and reporting.
• Domain Portfolio & DNS Management: Lead governance of the company's global domain portfolio. Manage registrations, renewals, DNS services, certificate lifecycle management, and related vendor relationships. Ensure domain-related services remain secure, compliant, and highly available.
• Cloud Platform Engineering, Automation & Edge Services: Provide technical leadership for AWS infrastructure, Kubernetes/EKS, CDN, DNS, SSL/TLS, load balancing, Web Application Firewalls (WAF), and edge security services. Design and support Infrastructure-as-Code solutions using Terraform. Establish standards for cloud provisioning, automation, and environment consistency.
• Infrastructure as Code & Terraform: Design, maintain, and optimize Terraform modules and deployment pipelines. Promote automated provisioning, version control, testing, and infrastructure governance. Drive reduction of manual deployment activities through automation.
• Web Application Security & WAF Administration: Administer and optimize AWS WAF and comparable WAF technologies. Manage WAF rules, rate limiting, bot protection, IP reputation controls, and application-layer threat mitigation. Partner with Information Security to improve web application protection capabilities.
• Modern Web Application Support & Troubleshooting: Serve as a senior escalation point for complex production issues. Lead troubleshooting across client-side and server-side technologies. Diagnose issues involving browser behavior, APIs, DNS, CDN, WAF, load balancing, networking, cloud infrastructure, and application performance. Drive reliability, resiliency, and end-user experience improvements.
• Global Collaboration: Work closely with engineering teams across North America, Europe, and Asia Pacific. Participate in technical reviews, architecture discussions, operational planning, and knowledge sharing. Help evolve a follow-the-sun operating model.
• On-Call & Operational Support Responsibilities: Participate in scheduled on-call rotations supporting critical platforms and services. Provide leadership during major incidents and after-hours escalations. Support maintenance, upgrades, deployments, and disaster recovery activities.

Requirements

• 8+ years supporting enterprise applications, cloud platforms, infrastructure services, or web technologies.
• 3+ years serving as a Technical Lead, Senior Engineer, Architect, or equivalent.
• Strong experience with AWS, Terraform, Kubernetes/EKS, DNS, CDN, AWS WAF, SSL/TLS, observability platforms, CI/CD, and SRE practices.
• Experience troubleshooting large-scale customer-facing web applications.

Qualifications (Preferred)

• Experience managing global domain portfolios.
• Experience with enterprise observability platforms and global support models.
• Experience developing enterprise Infrastructure-as-Code frameworks and reusable Terraform modules.
• Experience leveraging AI-assisted development tools and coding agents such as GitHub Copilot, Microsoft Copilot, Claude Code, Cursor, Amazon Q Developer, or similar technologies.
• AWS, Terraform, Kubernetes, SRE, networking, security, or cloud certifications.

Benefits

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

Applicants must be authorized to work in the United States on a full-time basis without the need for current or future visa sponsorship.