Technical Lead, North American Insurance Operations Group

About the Role

The Technical Lead, Insurance Operations will serve as a Subject Matter Expert responsible for establishing centralized form repositories, documenting workflows, and providing product leadership and guidance to support Production Underwriters. This role focuses on reviewing daily team procedures to increase productivity and efficiency while collaborating with cross-functional teams to define common enterprise processes and contribute to Allied World's Target Operating Model Initiative.

Responsibilities

• Product Leadership & Documentation
  • Gain deep understanding of Product Set including form set by related regulatory and compliance requirements
  • Establish centralized repository of forms for team members
  • Document workflows, create and maintain process maps and training materials
• Technical Expertise & Process Improvement
  • Serve as Subject Matter Expert for system testing and projects related to the line of business
  • Review daily team procedures for opportunities to increase productivity and efficiency metrics
  • Provide training sessions, process documentation, and workflow updates
• Cross-Functional Collaboration
  • Participate in Technical Lead Work stream Project to define common processes and procedures for the enterprise
  • Initiate cross-training opportunities between teams
  • Work collaboratively with Insurance and Business Operations team members
  • Contribute to the Allied World Target Operating Model Initiative
• Professional Development & Support
  • Participate in Allied World Learning and Development Opportunities (online, in-person, and group training sessions)
  • Engage in AW Connect Conversations with meaningful, measurable, and personal goals
  • Perform Account Coordinator duties as necessary

Requirements

• Bachelor's degree or relevant years in the industry
• Knowledge of insurance and experience with internal customers
• Risk Management degree and/or Professional Insurance designation preferred
• Strong demonstrated negotiation and influencing skills
• Excellent written & verbal communication skills
• Strong organizational skills and ability to function independently
• Proficient computer skills in:
  • Windows-based systems
  • Microsoft Word and Excel
  • Internet Explorer-based applications

Pay

The salary range for this role is between $70,000 and $90,000.

Benefits

• Health, Dental, and Disability Insurance
• Company match 401k plan
• Group Term Life Insurance

About Allied World

Our team of over 1,650 professionals has deep expertise in the industry. They enjoy their work, and many have served for several years. This is what you can expect when you join us:

• Instant membership in the Allied World — a global network of colleagues who will support your career journey
• A manager who will help you build your career through a structured coaching program
• Access to a full suite of learning and development tools and resources

Headquartered in Bermuda, Allied World has offices in Atlanta, Boston, Brisbane, Chicago, Costa Mesa, Dallas, Dublin, Farmington (CT), Hong Kong, Houston, London, Los Angeles, Malaysia, Manchester, Miami, Nashville, New Jersey, New York, Philadelphia, San Francisco, Singapore, Sydney, Switzerland, and Toronto. We strive to provide exceptional service to our clients and distribution partners.