Technical Lead - IT Ops Support
About the role
The hiring organization is seeking a Technical Lead - IT Ops Support to provide hands-on technical leadership for its IT support and operations function. This full-time role serves as a senior escalation point for complex technical issues, leading troubleshooting efforts through resolution, improving support operations, and guiding technical incident response. Working closely with clinicians, operations teams, engineering, security, and external partners, the role ensures that the technology environment remains dependable, secure, and user-friendly across a distributed workforce operating in a healthcare setting where technology performance directly impacts time-sensitive workflows. This position is based remotely in the United States and operates on a full-time schedule of 40 hours per week, Monday through Friday. Because operations support critical care and direct patient workflows, occasional coverage outside standard hours, including select holidays, may be required. Occasional travel is also required depending on projects and business needs.
Responsibilities
- Serve as the senior technical escalation point for complex IT and operational support challenges, owning difficult incidents from initial investigation through root cause identification, resolution, and follow-up.
- Troubleshoot across