IT Operations Technical Lead
Responsibilities
Lead and manage IT operations aligned with ITIL processes including Incident, Problem, Change, and Release Management
Provide hands-on leadership in managing Linux and Windows environments across cloud and on-premises infrastructure
Own and drive incident response, root cause analysis, and service restoration for mission-critical systems
Design, build, and maintain golden images, patching strategies, and system hardening standards
Develop and implement automation solutions using modern approaches including Vibe Coding to accelerate operational efficiency and reduce toil
Support and optimize infrastructure for AI/ML workloads, including provisioning, scaling, and performance tuning
Manage and maintain GPU-enabled environments and instances for high-performance computing and machine learning use cases
Oversee and optimize infrastructure monitoring, logging, alerting, and observability frameworks
Manage and mentor a team of systems engineers; provide technical guidance and performance oversight
Collaborate with architecture, security, and development teams to improve reliability, scalability, and operational efficiency
Ensure proper documentation, runbooks, SOPs, and operational readiness
Stay abreast of new technologies in your areas but not limited to US Federal Standards, NIST Publications, cloud computing & deployment, site reliability engineering, security standards and compliance best practices etc.
Requirements
Must have 5+ years of experience leading operations team with hands-on experience in driving operational process improvements and technological advancements
Proven experience implementing and operating within ITIL frameworks
Must have 10+ years of hands-on Unix/Linux experience that includes specific technical experience with CentOS / Red Hat systems administration support for large scale distributed environments
Hands-on experience with incident management, patching, system hardening, and production support
Strong scripting/automation skills (e.g., Python, Bash, PowerShell or similar)
Experience with configuration management and automation tools (Ansible, Terraform, Puppet, Chef, or similar)
Strong understanding of networking fundamentals (DNS, TCP/IP, firewalls, load balancing)
Experience with monitoring and logging tools (e.g., Nagios, Splunk, ELK, Prometheus, Grafana)
Must have Cloud Build-Out or Migration experience in at least one of the following providers Amazon AWS, Google GCP and Microsoft Azure
Experience supporting AI/ML workloads or data-intensive platforms
Familiarity with GPU-based compute environments (e.g., NVIDIA GPU instances)
Must be willing to learn new technologies, adopt and adapt to emerging technologies or needs from a project to a project
Knowledge of security best practices and compliance frameworks such as NIST 800-53, FedRAMP, FISMA etc. are preferred
Certifications such as ITIL, Linux, AWS, Azure, or Kubernetes (CKA/CKAD) is preferred
Networking certifications (CCNA/CCNP) are a plus