Technical Lead

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must not include boilerplate. Must preserve all substantive info. We need to parse the description. Content: - More About the Role: description of NGEN, SMIT, Leidos team delivering core backbone, etc. Also mention seeking a Mid-level Desktop Support Technician to support a government site at Point Loma as key member of Field Services team. Candidate will be responsible for direct desk-side support, troubleshooting and repairing IT devices. Work location government site, ability to lift 50 lbs up to 100 ft, lift 25 lbs vertically using ladders, work in confined spaces, noisy environments, stand/sit 8 hrs, use hand tools, identify wire colors, correctable vision 20/20, judge distance, drive personal/corporate vehicle, valid state license required. - What You'll Get To Do: list of duties: backup to Site Operations Lead, oversee compliance standards across multiple distributed site locations, audit HPSM ticket queues, serve as primary escalation point for critical security events, provide peer-to-peer technical coaching, manage NIPR and SIPR KeePass access, analyze technical problems, plan/direct/monitor operational and training activities, establish relationship with internal customers, manage resolution of customer tickets, work directly with VIP/executive-level customers, ensure proper ticket-handling, troubleshoot and resolve user computer issues, ensure customer tasks completed within timeline, troubleshoot and resolve local/networked MFDs/printers, assist other technicians, have core networking knowledge to diagnose layer 1 network connection issues, troubleshoot VoIP/VTC issues, provide support to 24/7 operation, Overtime, Weekend 12-hour Shifts, Some Holidays required periodically. - You'll Bring These Qualifications: Must be US Citizen and possess DoD Secret Clearance. HS diploma with 4+ years prior relevant experience, additional related education or certifications may be considered in lieu of experience. Valid DoD 8570 IAT Level II: Security+ or higher Certification. Must demonstrated expertise in IT Enterprise Operations. Excellent customer service skills. Excellent oral and written communication skills. - These Qualifications Would Be Nice To Have: organized/detail-oriented, strong leadership skills, self-motivated/self-directing, strong collaboration, prioritization, adaptability skills required, relationship building, ability to manage and prioritize own work and that of team, independent decision making, analytical thinking, ability to effectively communicate with all organizational levels, ability to analyze problems at various levels. - Pay Range: $33.00 - $37.00/hourly rate. - Benefits: later "Pay And Benefits" section: Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details at link. - Schedule: mention Overtime, Weekend 12-hour Shifts, Some Holidays required periodically. Also maybe mention 24/7 operation. We need sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide what goes where. - About the role: introductory paragraph about NGEN, SMIT, Leidos team, seeking Mid-level Desktop Support Technician, location, physical requirements. - Responsibilities: the "What You'll Get To Do" list. - Requirements: maybe the mandatory qualifications: US Citizen, DoD Secret Clearance, HS diploma + 4+ years experience, DoD 8570 IAT Level II Security+, expertise in IT Enterprise Operations, excellent customer service, excellent oral/written communication. - Qualifications: maybe the "These Qualifications Would Be Nice To Have" (nice-to-have). Could also treat as Skills? But we have separate Skills section. - Skills: maybe list of technical skills: core networking knowledge, layer 1 troubleshooting, VoIP/VTC, HPSM, ticketing, etc. Could also include ability to lift, use tools, identify wire colors, vision, etc. But those are physical requirements maybe under Requirements. We need to avoid duplication. Let's map: About the role: description of role, location, physical demands. Responsibilities: list of duties (What You'll Get To Do). Requirements: mandatory qualifications (citizenship, clearance, education/experience, certifications, IT Enterprise Operations expertise, customer service, communication). Qualifications: nice-to-have (leadership, organization, etc.) Skills: technical skills: core networking knowledge, layer 1 network connection troubleshooting, VoIP/VTC troubleshooting, HPSM ticket management, KeePass access management, etc. Also maybe ability to troubleshoot hardware, printers, MFDs, etc. But those could be under Responsibilities already. Might be better to put technical skills under Skills. Benefits: list: competitive compensation, Health and Wellness programs, Income Protection, Paid Leave, Retirement. Pay: $33.00 - $37.00/hourly rate. Schedule: Overtime, Weekend 12-hour Shifts, Some Holidays required periodically; also 24/7 operation support. We must not include placeholder text like "commensurate with experience". Not present. We must not include boilerplate like EEO, legal, scam warnings, etc. Remove those. We must not repeat job title. We must not include Job ID/requisition numbers. We must preserve all substantive information. Let's craft HTML. We'll use

for each section heading. Inside each section, we can have

for prose,

• for lists. We need to ensure we don't miss any substantive info. Let's extract details precisely. About the role paragraph: "NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network. At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself. Leidos is seeking a Mid-level Desktop Support Technician to support a government site at Point Loma as one of the key members of the Field Services team. The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices. The work location for this position will be at a government site and will require the ability to: Lift and carry 50 lbs. for up to a 100 feet at a time; must be able to lift 25 lbs. vertically using ladders. Work in confined spaces, such as raised floors or communications closets; noisy environments, such as data centers and operations centers; and be able to stand or sit for 8 hours at a time. Utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets. Identify different colors of wires and cables; correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, computer monitors and digital test equipment such as OTDR (optical time-domain reflectometer). Judge distance between objects to work safely on ladders and in confined spaces. Drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot; valid state license required." We'll put that as prose maybe with bullet list for physical requirements? Could keep as prose. Responsibilities list: - Serve as backup to the Site Operations Lead. - Oversee compliance standards across multiple distributed site locations, ensuring all technicians adhere strictly to operational, technical, and customer-facing Service Level Requirements (SLRs) regardless of their physical locations. - Audit HPSM ticket queues to ensure site-wide adherence to Service Level Requirements (SLRs) and direct technicians to mitigate SLA risks. - Serve as the primary escalation point for critical security events, including Government Data Spillage (GDA) asset recovery and Information Assurance (IA) incident response. - Provide peer-to-peer technical coaching, HPSM documentation training, and procedural mentorship to standard technicians. - Manage NIPR and SIPR KeePass access and oversee the execution of site data calls. - Analyze technical problems at both the detail level and the overall organizational impact level, making independent, data-driven decisions. - Plan, direct, monitor operational and training activities of the site. - Establish relationship with internal customers and other functional managers. - Manage the resolution of customer tickets according to established Service Level Requirements (SLRs). - Work directly with VIP and executive-level customers to provide premier computer and network support. - Ensure proper ticket-handling according to guidelines set in place. - Properly troubleshoot and resolve user computer issues including hardware and software-related concerns. - Ensure customer related tasks are completed within the timeline set. - Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components. - Assist other technicians in resolving complex issues. - Have core networking knowledge and experience to diagnose and resolve layer 1 network connection issues. - Troubleshooting and resolving Voice over Internet Protocol (VoIP) and Video Teleconference (VTC) issues. - Provide support to a 24/7 operation. - Overtime, Weekend 12-hour Shifts, and Some Holidays will be required periodically. We could split schedule items later but they are in responsibilities. However schedule section should capture overtime etc. Might be okay to keep them in responsibilities but also schedule. To avoid duplication, maybe we keep schedule separate and remove from responsibilities? But instructions: preserve ALL substantive information; do not invent or summarize away detail. If we remove from responsibilities, we lose that detail. Could keep in both places? That would duplicate. Better to keep schedule items only in schedule section, and remove from responsibilities. But then we lose the mention of "Provide support to a 24/7 operation." That's schedule-related. So schedule section should include: Provide support to a 24/7 operation; Overtime, Weekend 12-hour Shifts, Some Holidays required periodically. Thus responsibilities list should exclude those schedule items. Let's adjust responsibilities list to exclude the last three bullet points (Provide support to a 24/7 operation, Overtime..., Weekend..., Some Holidays...). We'll keep the rest. Now Requirements: mandatory qualifications. - Must be a US Citizen and possess a DoD Secret Clearance. - HS diploma with 4+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience. - Valid DoD 8570 IAT Level II: Security+ or higher Certification. - Must demonstrated expertise in IT Enterprise Operations. - Excellent customer service skills. - Excellent oral and written communication skills. We could also include "Must demonstrated expertise" grammar but keep as is. Qualifications (nice-to-have): - Organized and detail-oriented. - Strong leadership skills. - Self-motivated/ self-directing. - Strong collaboration, prioritization, and adaptability skills required. - Relationship building. - Ability to manage and prioritize own work, and that of their team. - Independent decision making. - Analytical thinking; thinking out of the box. - Ability to effectively communicate with all organizational levels (SME to Senior Management). - Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.). Skills: technical skills. - Core networking knowledge and experience to diagnose and resolve layer 1 network connection issues. - Troubleshooting and resolving Voice over Internet Protocol (VoIP) and Video Teleconference (VTC) issues. - Proficiency with HPSM ticketing system (audit queues, documentation training). - Managing NIPR and SIPR KeePass access. - Ability to troubleshoot and resolve user computer issues (hardware and