Technical Lead - AI OPs

Key Responsibilities And Duties

• Design and implement a robust, enterprise-grade AIOps platform supporting production operations teams across the full incident lifecycle — from initial observation through engagement and resolution.
• Integrate observability platforms such as Dynatrace, Moogsoft, and Splunk with AI/ML capabilities to enable early anomaly detection, trend analysis, and actionable operational insights.
• Build and maintain an agentic AI-powered virtual assistant that delivers instant, intelligent responses to operational queries — including incident summaries, root-cause analysis, and recommended remediation steps.
• Design and maintain interactive dashboards providing real-time visibility into key operational metrics such as MTTA and MTTR, enabling proactive decision-making across engineering and leadership teams.
• Collaborate with the GAIT Center of Excellence to implement GenAI-based solutions that automate report generation and streamline operational workflows. Partner with Lines of Business development teams to automate routine tasks and reduce manual intervention.
• Architect and implement AI/ML algorithms tailored to boost IT operational efficiency, predict system failures, and recommend preventive actions before issues impact end users.
• Lead, mentor, and develop a team of Site Reliability and AIOps engineers. Engage effectively with both technical and non-technical stakeholders to ensure AIOps tools are understood, valued, and widely adopted across the organization.

Physical Requirements

Sedentary Work

Company Overview

We are a market-leading retirement company fueled by world-class asset management. Founded to help educators retire with dignity, today we are fighting harder than ever before for our clients and the many Americans who need us. Our Culture of Impact guides every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact.

Benefits And Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being.

Accessibility Support

If You Are a U.S. Applicant And Desire a Reasonable Accommodation To Complete a Job Application Please Use One Of The Below Options To Contact Our Accessibility Support Team: Phone: (800) 842-2755 Email: accessibility.support@tiaa.org

Drug and Smoking Policy

TIAA maintains a drug-free and smoke-free workplace.

Privacy Notices

For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here. For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here. For Applicants of TIAA Global Capabilities, click here. For Applicants of Nuveen residing in Europe and APAC, please click here.