Technical Integration Quality Assurance Specialist

About the role

The Technical Integration Quality Assurance Specialist position is available in our White Plains, NY office (hybrid).

Responsibilities

• Evaluates program functionality and system integration for the Firm's desktop applications, including various in-house applications and specifically Microsoft Office 365 and NetDocuments.
• Develops and maintains test plans and test cases.
• Verifies, validates, documents and reports test results.
• Reports defects to developers and application managers and verifies corrections.
• Identifies areas of improvement if necessary.
• Ensures that new and existing product functionality are reliable, defect free and function as intended.
• Documents instructions and procedures.
• Investigates and troubleshoots customer's technical and application issues referred by Technical Support.
• Tests new software and hardware prior to deployment and system modifications to prepare for implementation.
• Participates in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.
• Provides feedback and recommendations to developers and/or vendors on software use, ability, and functionality.
• Develops software documentation to ensure technical accuracy, compliance, or completeness for users.
• Demonstrates effective interpersonal, written, and verbal communication skills to facilitate effective work relationships with others.
• Manages Firm resources responsibly.
• Complies with and understands Firm operation, policies, and procedures.
• Performs other related duties as assigned.

Qualifications

• Knowledge of Microsoft Office 365, NetDocuments, and current Windows OS.
• Knowledge of relevant firm computer software programs, with the ability to learn new software and operating system.
• Knowledge of general testing procedures and methodologies.
• Familiarity with software architecture and development processes.
• Excellent documentation and reporting skills.
• Demonstrates effective interpersonal and communication skills, both verbally and in writing.
• Demonstrates close attention to detail.
• Excellent analytical, troubleshooting, organizational, and planning skills.
• Able to handle multiple projects and shifting priorities.
• Able to handle sensitive matters and maintain confidentiality.
• Able to organize and prioritize work.
• Able to work well in a demanding and fast-paced environment.
• Able to work well independently as well as effectively within a team.
• To use discretion and exercise independent and sound judgment.
• Flexible to adjust hours and work the hours necessary to meet operating and business needs.

Benefits

• Competitive salaries and year-end discretionary bonuses.
• Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
• Generous paid time off.
• Paid leave options, including parental.
• In-classroom, remote, and on-demand learning and professional development opportunities.
• Robust well-being classes and programs.
• Opportunities to give back and make an impact in local communities.

Schedule

Hybrid schedule

Pay

$95,000 - $105,000