Technical Integration Eng I / II

About the role

A Technical Integration Engineer plays a key role in supporting the digital learning environment and instructional media needs of instructors and students in a Polytechnic University. This position will provide support for multimedia instructional needs and classroom media including recommending solutions, troubleshooting, providing training and consultation services. The Technical Integration Engineer assists with planning and designing the audio-visual technologies in all classrooms, labs, and meeting rooms. This position will also provide video support including video streaming in learning environments.

This position requires staying current with new and emerging technologies to continually enhance instructional capabilities and ensure the university remains at the forefront of digital learning innovation. We are seeking a team member that is committed to promoting the development of an equitable and inclusive environment.

Responsibilities

• Integrates, maintains, monitors, and troubleshoots moderately complex, routine, and varied services, systems, networks, applications, and instructional technology, including audio-visual, videoconferencing, distance education, and multimedia control systems and hardware following established processes and procedures.
• Provide technical skills to troubleshoot audio, video, multimedia, multimedia control computers and instructional media hardware in the learning environment as required.
• Provide multimedia and A/V solutions that support instructional activities, ensuring alignment with pedagogical goals and technology standards.
• Consult with faculty, staff, and students to plan, design, and implement audio-visual and AI-enabled instructional technologies for classrooms and learning spaces.
• Provide training to instructors and staff on instructional technology applications, systems, multimedia hardware and software, and best practices that support the digital learning environment.
• Participate in the evaluation of new vendor software releases and impact. Documents and communicates system enhancements or changes.
• Aids in the planning and coordination of system resources, upgrades, security, implementations, and integrations.
• Configures, maintains, upgrades, develops, and tests IT systems, infrastructure and services in alignment with industry best practices.
• Create and update instructional support documentation and materials including tutorials, user guides, and other web-based resources to facilitate technology adoption.
• Maintain inventory and upgrade audio-visual and multimedia equipment in learning spaces, ensuring compliance with university standards and readiness for instructional use.
• Contribute to the assessment and evaluation of instructional technology effectiveness, gathering feedback, and making recommendations for improvements.
• Partner with stakeholders to pilot and operationalize AI-enabled and emerging instructional technologies to improve reliability, accessibility, and instructional outcomes.
• Serve as a point of contact for internal and external stakeholders, identifies needs, provides solution options, and communicates issue updates and resolutions.
• Assists with the planning and implementation of small to medium technical projects as needed.
• Participate in ongoing professional development and stay current with emerging trends in educational technology to continuously enhance the university’s learning environment.
• Perform related work as required to support the activities of Learning Technology Services, i.e., video support, audiovisual & multimedia classroom technology, Learning Glass, etc.
• Support the activities of Learning Technology Services, i.e., video support, audiovisual & multimedia classroom technology, Learning Glass, etc.

Requirements

• Aceess to the internet
• Ability to move and carry equipment and navigate environments when installing systems.

Qualifications

• Associate’s degree in education, Media Technology, Communications, or equivalent experience.
• Experience with multimedia production or emerging A/V technology.
• Experience with digital classrooms using display technology with systems such as Crestron, Extron, Q-SYS…
• Strong customer service skills.
• Ability to troubleshoot and solve problems.

Preferred Qualifications

• Familiarity with distance education, audio/video conferencing systems.
• Experience working with the administration of video conferencing platforms such as Teams, Zoom.
• Experience training the use of classroom technology.
• Experience working with secure network enterprise systems.
• Understanding of instructional learning principles.
• Media support experience, preferably with higher education.
• Experience supervising others.
• Demonstrated organizational skills with the ability to manage complex tasks and projects.
• Demonstrated exceptional oral, written, interpersonal communication skills.
• Familiarity with AI use in higher education technology.

Benefits

The Universities of Wisconsin provides an excellent benefits package, including participation in the Wisconsin State retirement plan, demonstrating our commitment to the diverse needs of our employees. Employee Benefits: https://www.wisconsin.edu/ohrwd/benefits/

To calculate the estimated value of your total compensation, use the Health & Retirement Contributions Estimator | Employee Benefits (wisconsin.edu)