Technical Inside Sales Engineer

About the Role

Seeking a driven and motivated engineer to join our sales team, focusing on growing business with existing customers and developing new business. This position involves applications engineering and inside sales support in a result-driven, fast-paced environment. Extensive formalized training plus mentorship will develop your skills in CaptiveAire products, go-to-market strategies, application engineering processes, and business development and sales strategies.

Why Work for CaptiveAire?

• Nation’s leading manufacturer of commercial kitchen ventilation systems, offering a complete solution of fans, heaters, ductwork, and HVAC equipment.
• Primary purpose: to provide fully integrated, sustainable HVAC systems.
• Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
• Mission: to provide the highest quality products and service at the lowest possible price.
• Strong commitment to employee development, including sponsorship for Professional Engineering license and continuous education through weekly webinars and company-developed technical videos.

Employee Testimonials

• “There is never a day you don’t learn something new at CaptiveAire. I am able to learn something new due to the freedom to take on new tasks independently and problem solve.”
• “I love the mindset of continuous learning and pushing the bounds of your capabilities and knowledge.”
• “I love the people I work with and the in-office work environment.”
• “CaptiveAire is all about connections, with customers, coworkers, end users, and everyone in between.”
• “One of the things I appreciate most about CaptiveAire is how strongly it embodies the entrepreneurial spirit. I’m empowered with the autonomy to manage my work independently, while also benefiting from the robust support and resources of a large, well-established company.”
• “CaptiveAire is fast-moving and no-nonsense. We operate differently than any other company that I've worked for with our decentralized structure. Quick action is taken when a good idea is presented.”
• “We are focused on end users where the rest of the industry is very short-sighted. We are on the front lines, actively changing the landscape of the HVAC industry.”

A Day in the Life

A technical sales role encompasses a wide variety of tasks where one day does not look exactly like the next. Projects are high in volume and unique, spanning design, procurement, coordination, and post-sale support. Typical tasks include:

• Building relationships with existing and new customers.
• Application engineering using sound engineering principles.
• Project management of installations in progress, managing schedules to ensure equipment is delivered on time.
• Service and technical support of existing equipment.
• Supporting end users to maintain high levels of customer service, from assisting contractors with on-site wiring to remote troubleshooting.

Sales Engineer Insights

• “Every day I get to help someone. Whether it's an engineer with a design, a contractor with a troubleshooting issue, or an end user looking for help to obtain better indoor air quality.”
• “I get to use my engineering skills, people skills, and business skills every day.”
• “Our main 'role' is not to sell products but to provide solutions—kitchen ventilation solutions, commercial ventilation solutions, heating/air conditioning solutions.”
• “I enjoy getting to work directly with end users and helping them complete their business goals. Attending a soft opening after completing a full design-build project with an owner is rewarding.”
• “I love the balance between working on designs in the office and also having face-to-face interaction with our customers.”
• “It's awesome to handle the design phase of a project, then also take charge of the procurement process with the end user/customer and lastly watch our equipment perform as designed once installed.”
• “I also love the growth aspect of my role, enjoying molding and shaping our business to set it up for success and seeing the value we add to the market.”

Responsibilities

• Provide integrated application engineering and design support for a wide range of ventilation applications, delivering sustainable products and the latest technologies tailored to customer needs.
• Work directly with engineers, contractors, end users, and food service dealers.
• Daily tasks include inside sales support and application engineering, such as presentations, quotes, submittals, and technical product support.
• Educate and promote CaptiveAire products through conference calls, meetings, presentations, and product demos.
• Research and develop new business opportunities with new and existing users.
• Deliver top-notch customer service, going above and beyond to serve the customer with quick turnaround times as a priority.
• Continuously evaluate and improve processes and the customer experience.

Requirements

• 0-5 years of experience.
• 4-year technical degree in a mechanical, electrical, construction, or science-oriented curriculum preferred.
• Excellent computer, organizational, and communication/presentation skills.
• Problem-solving ability with a passion for continuous learning.
• Strong desire to interface with customers.
• Embrace new technologies and business savvy.
• Passion for work with an aggressive nature to succeed.
• Willing to travel for various training opportunities.
• For engineering graduates, expectation to complete the FE Exam within 6 months of employment.
• Must be a “go-getter.”

Benefits

• Medical, dental, and vision insurance.
• Disability and life insurance based on medical insurance election.
• 401k with employer match.
• Paid holidays.
• Paid time off (PTO) based on tenure.
• Flexible spending account (FSA).
• Tuition reimbursement, including for Professional Engineering (PE) License.
• Relocation assistance.

Pay

$65,000–$90,000 base salary, negotiable dependent on experience, with additional monthly bonus based on productivity and profits.