Technical Inside Sales

About the role

We are looking for a Technical Inside Sales Representative with technical aptitude and an interest in customer-facing work. This entry-level inside-sales position is designed to teach you our products, customer applications, and fluid-power certification. Our goal is to promote you to outside sales within 2–3 years, where you will manage your own territory of accounts and play a hands-on role in helping customers design fluid-power systems, hydraulic power units (HPUs), automation solutions, and serve as their in-house fluid-power expert.

Responsibilities

• Enter and manage orders, and communicate with purchasing, engineering, and management at assigned customers.
• Provide general customer service via phone and email, supporting order and delivery management.
• Promote and sell products and value-added solutions to new customers through incoming calls and email inquiries.
• Develop a high level of fluid-power and application knowledge by learning about products and vendors.
• Communicate with internal and vendor contacts to understand and respond to delivery needs.
• Partner with outside sales to manage large customers’ questions, orders, and deliveries.
• Learn effective cross-selling and upselling techniques for current customers.
• Uncover opportunities for outside sales from potential new customers and existing accounts.
• Support and participate in the organization’s continual-improvement program to conform to ISO 9001.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree or higher in Industrial Distribution, Mechanical or Electrical Engineering preferred; other technical certifications or degrees may be considered.
• Certified Fluid Power Hydraulic Specialist preferred.
• Experience as described below may be accepted in lieu of education.
• Recent college graduates encouraged to apply.
• Up to two years of experience in sales, customer service, or technical fields (internship experience a plus).
• Previous hands-on mechanical experience strongly preferred.
• Education as described above may be accepted in lieu of experience.

Skills

• Laser customer focus to add value, exceed expectations, and deliver promised results.
• Act with integrity, making decisions in the company’s best interest and treating coworkers with respect.
• Ability to prioritize multiple projects and deadlines.
• Strong communication skills with internal and external stakeholders.
• Technical aptitude to learn fluid-power and electrical applications and products.
• Selling skills, including uncovering opportunities, determining value-adds, and overcoming obstacles to upsell, cross-sell, or win new business.
• Detail-oriented to manage customer projects, deadlines, and shipments.

About Hydraquip

Hydraquip is a fluid-power distributor for over 40 world-class brands and a provider of value-added solutions, including pump/motor assemblies, mobile valve assemblies, hose kits, repair, hydraulic power units, and electrohydraulic solutions. With offices in Houston, Dallas, Tulsa, Denver, Memphis, and Lafayette, Hydraquip has a broad footprint with many opportunities for growth within the company.

Benefits

• Competitive salary and benefits package.
• Medical, dental, vision, life, and disability insurance.
• 401(k) plan with company match.
• Employee Stock Ownership Plan (ESOP) through Employee Owned Holdings, Inc., allowing employees to own stock in the company without purchasing shares.

Studies show that ESOP companies offer retirement-account balances 2.5 times higher, grow 2.5 times faster, and demonstrate superior performance, employee benefits, and morale because everyone works toward a common goal.