Technical Inside Sales

Key Responsibilities

• Deliver exceptional service to internal and external customers, ensuring timely communication and follow-up.
• Respond to inbound sales inquiries and prepare accurate quotes and cost estimates.
• Support the sales team with technical and commercial solutions for complex customer requirements.
• Identify opportunities to upsell products and services to existing customers.
• Track order intake, invoiced sales, and profitability for repairs and spare parts.
• Manage service center orders from receipt through quoting, repair, and invoicing.
• Maintain strong knowledge of products, services, and technical solutions.
• Create, update, and validate Bills of Materials (BOM) in alignment with engineering standards.
• Maintain accurate pricing structures and technical documentation.
• Escalate complex technical issues to engineering teams as needed.
• Manage vendor relationships and maintain supplier databases.
• Place and track vendor orders to ensure timely delivery.
• Monitor vendor performance and proactively address risks or gaps.
• Collaborate with Sales, Operations, Engineering, and Finance teams.
• Maintain accurate records in CRM systems (customer data, opportunities, order status).
• Participate in team meetings, reporting on pipeline, open items, and risks.
• Contribute to continuous improvement initiatives and knowledge sharing.

Qualifications

• Bachelor’s degree in Business, Engineering, or a related field (or equivalent experience).
• 3+ years of experience in customer service, sales support, or order management in an industrial or manufacturing environment.
• Strong technical aptitude and ability to interpret engineering or product information.
• Proficiency with CRM and ERP systems.
• Excellent communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.