Technical Infrastructure Program Manager, Robotics Technical Services Retrofits

Key job responsibilities

• Own end-to-end execution of assigned retrofit programs: intake, funding approval, material procurement, site scheduling, vendor coordination, installation tracking, and post-execution verification
• Manage retrofit project schedules across multiple active fulfillment centers, driving on-time completion rate and on-time material delivery to sites
• Coordinate with third-party vendor partners to ensure quality execution standards are met consistently across all retrofit installations
• Partner with product engineering, supply chain, and field operations teams to resolve dependencies, remove blockers, and maintain critical path alignment
• Track and report program status, risks, and escalations to leadership using established metrics frameworks and reporting cadences
• Develop and maintain retrofit execution documentation including site-specific plans, quality check templates, and post-installation verification criteria
• Contribute to process improvement initiatives including automation of program management workflows (project creation, critical path mapping, stakeholder notifications)

A day in the life

• Your morning starts with a portfolio status check — confirming material deliveries, reviewing site schedules, and flagging risks
• You join a cross-functional sync with product engineering to align on an upcoming safety-critical retrofit
• After lunch, you lead a quality review call with a vendor partner who completed installations at three sites, verifying inspection criteria were met
• You close the day updating critical paths and preparing a program health brief for leadership

About the team

The RTS Retrofits team manages hardware modifications and firmware updates across Amazon's fielded robotics fleet. We own the full retrofit lifecycle and are at an inflection point—expanding into new product lines, building automation, and scaling deployments per week. You will join as the senior program leader where you define how retrofit operations work at Amazon scale.

Basic Qualifications

• 3+ years of technical infrastructure management experience
• Bachelor's degree in mechanical engineering, electrical engineering, or an equivalent engineering science
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience troubleshooting and debugging technical systems

Preferred Qualifications

• Master's degree or equivalent in mechanical engineering, electrical engineering, material science, physics or equivalent, or MS degree
• Experience reading and interpreting construction drawings and specifications
• Project Management Professional (PMP) or equivalent certification