Technical Infrastructure Program Manager, Infrastructure Operations Planning Team

About the role

The Technical Infrastructure Program Manager will lead cross-functional and technical teams from conceptual design feasibility through requirements, budget, completed design, implementation, testing, and deployment. Along the way, you will use your judgment, negotiation skills, ability to influence without authority, analytical talent, technical aptitude, and leadership to collaborate with a diverse set of stakeholders across multiple time zones, manage capital budgets, eliminate non-value-add activity, design solutions, remove blockers, and find creative ways to accelerate project delivery.

Responsibilities

• Serve as the Infrastructure Operations conduit between Networking TPMs, Infra Capacity TIPMs, Construction Managers, and the service teams on a number of cross-departmental initiatives, data center builds and projects.
• Participate in current and future region strategic, operational and tactical level planning and forecasting efforts.
• Manage multiple, cross functional and large scale process design and re-engineering efforts.
• Document and standardize cross functional processes and procedures.
• Develop, communicate, and maintain project road maps.
• Effectively prioritize and execute tasks.
• Strong written and verbal communication skills.
• Additional tasks as assigned by senior leadership.
• Travel required up to 25% of the time.

Requirements

• 3+ years of technical infrastructure management experience
• Experience with varying scenarios of infrastructure builds
• Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
• Bachelor's degree in computer science, engineering, mathematics or equivalent, or 7+ years of design, implementation, or consulting in applications and infrastructures experience
• 5+ years of Microsoft Office tools experience
• 5+ years working knowledge of architectural design software (CAD, Bluebeam, or Visio).
• Current, active US Government Security Clearance of TS/SCI with Polygraph

Qualifications

• Master's degree or above in engineering, management, or technology, or 3+ years of directly managing and being responsible for multiple large projects experience
• Experience in Data Center Engineering Operations, with a deep understanding of electrical and mechanical data center infrastructure
• Experience in project management including resource planning, managing schedules, reporting project status and prioritizing own tasks and those of other team members for multiple projects
• Experience managing time efficiently, meeting personal goals, and working effectively with internal, partner, and customer teams
• Can show strong verbal and written communication skills
• Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Experience managing competing priorities across a wide range of stakeholders
• Experience handling ambiguous or undefined challenges through strong problem solving abilities
• Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments