Technical Infrastructure Program Manager, Global Project Standards

About the role

AWS is seeking an exceptional individual to join the Global Project Standards - New Construction (GPS-NC) team as a Technical Infrastructure Program Manager (TIPM).

Responsibilities

• Writing narratives that define program requirements and desired end-states to gain buy-in and approval from DCCD leadership.

• Developing program documentation, including statements of work, responsibility matrices, functional and design specifications, implementation approach, metrics, and reporting.

• Owning and managing program communications, including delivering program status reports, metrics reports, and business reviews.

• Serve as the first point of contact for programs.

• Developing program milestones and plans, securing resources and assigning responsibilities, and driving schedules to ensure timely and successful program delivery.

• Accelerating program progress by driving crisp and timely decisions, mitigating risks, clearing blockers, and escalating appropriately.

• Applying process improvement methodologies to drive efficiency in procedures and tools, including defining and clarifying business procedures and process requirements.

• Managing post-launch support plans, including managing workflows, issues, tickets, Correction of Errors (COEs), and post-mortems.

• Developing mechanisms to automate or eliminate post-launch support as necessary.

• Working directly with technical managers, engineers, and partner teams to set program priorities, secure resources, execute work, and drive delivery.

• Support and manage the roadmap for a program, including yearly projects and organizational goals.

Qualifications

• 3+ years of technical product or program management experience

• 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

• Experience managing programs across cross functional teams, building processes and coordinating release schedules

• Experience in construction of data center delivery (design, commissioning and construction), mission critical facilities, or equivalent industrial/manufacturing facility builds