Infrastructure Technical Program Manager, Global Connectivity Infrastructure Development

About the role

AWS Infrastructure Services designs, plans, delivers, and operates the global AWS cloud infrastructure, supporting data centers, servers, storage, networking, power, and cooling equipment. The Infrastructure Technical Program Manager will support and deploy one of the world’s largest and most complex telecommunication networks, executing a strategic plan to improve business processes, deploy hyper‑scaled cloud infrastructure, create a quality control system for North and South America (NASA), conduct pre/post‑inspections for design validation, and pilot stakeholder communication for delivery schedules. This role is within the Global Connectivity Infrastructure Delivery – Fiber Deployment organization, responsible for project management, quality, and delivery of fiber capacity for Amazon’s internal infrastructure.

Responsibilities

• Serve as a key member of the GCID‑FD team driving overall network infrastructure strategy.
• Manage vendors to deploy telecom infrastructure builds on time, measuring progress and rating quality against key performance indicators.
• Develop a focused quality management program that tracks defects, mitigates risks, standardizes root‑cause analysis, and implements performance measures to rate vendor success.
• Create and standardize reporting mechanisms for the GCID‑FD group and provide regular progress updates to management and stakeholders.
• Periodically report on overall network development program status across the assigned region.
• Manage and track deployment of approved network plans with internal customers and stakeholders, such as technical business developers or construction vendors, until infrastructure is in service.
• Manage multiple competing cross‑functional projects/programs simultaneously, including global‑scale initiatives.
• Interact daily with engineers, technicians, vendors, and senior management.
• Physically audit completed construction work, review fiber test results, and hand off completed delivery to internal customers.
• Run meetings, create and maintain timelines, and keep large, diverse groups informed of progress and obstacles.
• Anticipate bottlenecks, manage risk and escalations, and balance business needs versus technical constraints.
• Coordinate access and approvals to security‑regulated sites.
• Travel 25‑40% of the time.

Basic Qualifications

• 3+ years of technical infrastructure management experience.
• Knowledge of best practices and emerging technologies related to infrastructure (network, data center, hardware, software).
• Experience with varying scenarios of infrastructure builds.
• 3+ years of program management experience with competing priorities and ambiguous scope.

Preferred Qualifications

• 5+ years experience with Greenfield OSP (Outside Plant) builds.

Team & Culture

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, serving startups to Global 500 companies. AWS values diverse experiences and encourages candidates with non‑traditional backgrounds to apply. The company promotes work‑life harmony, flexibility, and an inclusive culture supported by employee‑led affinity groups, mentorship, and continuous learning opportunities such as Conversations on Race and Ethnicity (CORE) and AmazeCon conferences.

Benefits

• Health insurance (medical, dental, vision, prescription).
• Basic Life & AD&D insurance with optional supplemental life plans.
• Employee Assistance Program and mental health support.
• Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and surrogacy reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.
• Sign‑on payments and restricted stock units (RSUs) as part of the compensation package.

Pay

Base salary range: $127,100 – $171,900 USD annually (USA, TX, Austin). Final compensation is determined based on experience, qualifications, and location.