Technical Infrastructure Program Manager, Amazon Event Networking

About the role

We are seeking a Technical Program Manager to own the end-to-end delivery of event network infrastructure, manage external vendor relationships, and drive process improvement across the Event Networking team. This role requires a blend of technical acumen, program management expertise, and strong stakeholder engagement skills. The ideal candidate thrives in fast-paced, high-visibility environments and is comfortable traveling to event venues to ensure successful network delivery.

Responsibilities

Event Network Delivery

• Own end-to-end delivery of the event network by coordinating with event owners, engineering, venue staff, and network vendors.
• Travel to events to oversee deployment, commissioning, and operations.
• Manage project plans, timelines, and escalations.
• Conduct post-event retrospectives to drive continuous improvement.

External Vendor Management

• Manage external network vendor relationships, ensuring alignment on deliverables, timelines, and quality.
• Lead contract and scope of work negotiations, including pricing and SLAs.
• Monitor vendor performance and drive accountability against contractual obligations.

Process Development

• Partner with internal team members and sister teams to set strategic direction for event networking operations, identifying opportunities for process improvement and resource alignment.
• Think strategically about long-term program needs, gathering requirements, defining problem statements, building roadmaps, and executing on business and engineering plans.
• Develop scalable processes and SOPs for event network delivery.

About the team

The Amazon Event Networking Team is responsible for delivery of network services to re:Invent and Global Summits. The team is also responsible for delivery of temporary networks to unique use cases and other events. The team comprises network and wireless development engineers and TIPMs. Together, the team designs, deploys, and operates networks at events.

Qualifications

Basic Qualifications

• 3+ years of technical infrastructure management experience
• 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing programs across cross-functional teams, building processes and coordinating release schedules

Preferred Qualifications

• Experience troubleshooting networks like TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig or curl

Pay

Base salary ranges by location:

• USA, TX, Austin: $127,100 – $171,900 annually
• USA, VA, Herndon: $127,100 – $171,900 annually
• USA, WA, Seattle: $127,100 – $171,900 annually

Compensation package includes sign-on payments and restricted stock units (RSUs). Final compensation determined based on experience, qualifications, and location.

Benefits

• Health insurance (medical, dental, vision, prescription)
• Basic Life & AD&D insurance and option for Supplemental life plans
• Employee Assistance Program (EAP)
• Mental Health Support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

Company: Amazon Web Services, Inc. | Job ID: A10583112