Technical Infrastructure Program Manager, Amazon Event Networking

About the role

We are seeking a Technical Program Manager to own the end-to-end delivery of event network infrastructure, manage external vendor relationships, and drive process improvement across the Event Networking team. This role requires a blend of technical acumen, program management expertise, and strong stakeholder engagement skills. The ideal candidate thrives in fast-paced, high-visibility environments and is comfortable traveling to event venues to ensure successful network delivery.

Responsibilities

Event Network Delivery

• Own end-to-end delivery of the event network by coordinating with event owners, engineering, venue staff, and network vendors.
• Travel to events to oversee deployment, commissioning, and operations.
• Manage project plans, timelines, and escalations.
• Conduct post-event retrospectives to drive continuous improvement.

External Vendor Management

• Manage external network vendor relationships, ensuring alignment on deliverables, timelines, and quality.
• Lead contract and scope of work negotiations, including pricing and SLAs.
• Monitor vendor performance and drive accountability against contractual obligations.

Process Development

• Partner with internal team members and sister teams to set strategic direction for event networking operations, identifying opportunities for process improvement and resource alignment.
• Think strategically about long-term program needs, gathering requirements, defining problem statements, building roadmaps, and executing on business and engineering plans.
• Develop scalable processes and SOPs for event network delivery.

About the team

The Amazon Event Networking Team is responsible for delivery of network services to re:Invent and Global Summits. The team is also responsible for delivery of temporary networks to unique use cases and other events. The team comprises network and wireless development engineers and TIPMs. Together, the team designs, deploys, and operates networks at events.

Qualifications

Basic Qualifications

• 3+ years of technical infrastructure management experience
• 3+ years of project management disciplines