Technical Implementation Specialist (Salesforce) - 100% Remote

Description & Requirements

The Salesforce Support Specialist II provides frontline support to customers and vendors, delivering timely and accurate assistance with system access and authorization. This role focuses on resolving basic service inquiries, supporting user access through Identity (including Multi-Factor Authentication), and maintaining a high level of customer satisfaction.

• Work within the Oracle PeopleSoft system while managing requests and communicating with customers via phone, email, and other support channels.
• Serve as a primary point of contact for customer and vendor support inquiries.
• Aid users with access issues related to Identity, including Multi-Factor Authentication (MFA).
• Provide basic authorization support for FC Portal and Vendor Portal access.
• Troubleshoot and resolve routine access and login-related issues in a timely and professional manner via phone and email.
• Process and manage service requests within the Oracle PeopleSoft system.
• Respond to incoming support email requests.
• Communicate with team members and leadership using email, Microsoft Teams, and Slack.
• Escalate complex issues to higher-level support teams as needed.
• Deliver exceptional customer service through clear communication and effective problem resolution.
• Perform other duties as assigned.

Qualifications

• 2-3 years of experience in customer service, technical support, or help desk roles.
• Experience working with support systems or CRM tools (e.g., Salesforce, Oracle - Peoplesoft, or similar platforms).
• Basic understanding of Multi-Factor Authentication (MFA).
• Excellent verbal and written communication skills.

Preferred Qualifications

• Associate or bachelor’s degree.
• Oracle Peoplesoft experience.
• Knowledge of user provisioning or access controls.
• Previous experience supporting financial services or fintech environments.
• Exposure to escalation workflows and tiered support models.
• Experience handling customer or vendor inquiries in a professional environment.
• Strong troubleshooting and problem-solving skills.
• A customer-first mindset with a focus on service excellence.
• Consistent follow-through and ownership of assigned requests.
• Strong attention to detail and ability to follow defined procedures.
• Experience responding to and managing high-volume email-based support queues.

Pay

Commensurate with experience.

Schedule

Two shifts available:

• 3 positions: 9:00 AM - 6:00 PM CDT
• 2 positions: 7:00 AM - 4:00 PM CDT

This is a fully remote position. The manager prefers a candidate within 70 miles of the Monett, Springfield, Allen, or Charlotte offices.