Technical Implementation Manager Vice President

Job Responsibilities

• Serve as a subject matter expert on Stratus or Tandem Payment Platform for complex client integrations
• Manage the end-to-end certification process for assigned clients
• Deliver prompt, accurate, and high-quality technical support to top revenue-generating clients
• Build and maintain strong relationships with clients and internal partners
• Lead discussions and navigate sensitive topics with senior-level executives
• Participate in scheduled go-live activities, including outside standard business hours as needed
• Provide after-hours support for client emergencies related to certification and testing
• Collaborate with partner teams to evolve processes, metrics, and workflows
• Track and manage issues, ensuring effective communication with senior management
• Contribute to special projects supporting top-tier clients in Merchant Services
• Demonstrate ownership and drive issues to resolution with a client-focused mindset

Required Qualifications, Capabilities And Skills

• 5+ years of experience in the payments industry
• Expertise in Stratus or Tandem Payment Platform
• Proven experience managing successful certifications for complex clients or projects
• Strong technical consulting, troubleshooting, and analytical skills
• Professional verbal and written communication skills with attention to detail and ability to interact with all levels of management, including senior executives
• Proficiency with Microsoft Visio, PowerPoint, and Excel

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.