Technical Implementation Manager, Senior (INDG)

What you will do

• Lead customer onboarding and implementation engagements for Bloomberg Tax products, including Tax Workpapers, Fixed Assets, and other supported tax technologies.
• Serve as the primary customer-facing contact during implementation, building strong relationships, and guiding customers through discovery, configuration, testing, training, and go-live.
• Gather, analyze, and document customer business processes, tax workflows, fixed asset accounting and depreciation processes, and functional and technical requirements, translating them into solution designs and implementation plans.
• Design, configure, and support workflows, templates, and integrations that enable data transformation, automation, and efficient tax and fixed asset processes.
• Support configuration and validation of fixed asset tax data, including asset classifications, book-to-tax differences, depreciation methods, conventions, and lives.
• Develop and document work plans for complex engagements, including installation, configuration, data conversion, and consulting activities.
• Deliver customer training through live sessions, demonstrations, and workflow-based instruction to support adoption and best practices across tax provision, workpapers, and fixed assets.
• Coordinate and execute testing of configurations, workflows, and solution tools to ensure customer requirements and acceptance criteria are met.
• Troubleshoot functional and technical issues during implementation and partner with internal teams to resolve complex or escalated issues.
• Work effectively on team-based engagements while independently managing assigned implementation activities and deliverables.
• Maintain current knowledge of tax industry practices, tax provision, workpaper, and fixed asset accounting and depreciation rules, and relevant technologies used by accounting and tax organizations.
• Identify opportunities to improve implementation methodology, customer adoption, and overall delivery quality.

Requirements

• 7 years’ experience in an appropriate combination of technical business analyst expertise including gathering and writing customer business processes and requirements, solution design, evaluation criteria and test plans.
• 5 years’ Services implementation experience in a software or financial applications development environment.
• Strong background in tax and accounting concepts, with the ability to understand complex tax challenges and translate them into practical technical solutions.
• Expertise in or strong experience with ASC 740 and tax provision concepts.
• Demonstrated experience gathering detailed customer requirements, evaluating design alternatives, developing solutions, and validating outcomes.
• Experience translating business, tax, and fixed asset accounting processes into functional and technical requirements for automation and integration.
• Familiarity with tax and finance applications such as Corptax, ONESOURCE, and fixed asset tax systems.
• Hands-on experience using data transformation and analysis tools such as Excel, Alteryx, SQL, or similar technologies.
• Strong customer-facing consulting skills, including leading discovery sessions, requirements workshops, training sessions, and implementation meetings.
• Excellent written, verbal, and presentation skills, with the ability to communicate effectively with both customers and internal teams.
• Strong organizational and problem-solving skills, with the ability to manage multiple customer engagements and priorities.