Technical Implementation Manager Senior Associate
Job Responsibilities
Lead the execution of strategic initiatives in client onboarding, ensuring a smooth transition for new and existing clients to the Chase banking platform.
Utilize broad knowledge in client onboarding program management to analyze and resolve complex issues, ensuring compliance with technical standards and policies.
Leverage emotional intelligence and influence to manage conflicts, foster collaboration, and develop trust within the team and with clients.
Drive continuous improvement in our operating platform, using innovation and design thinking techniques to enhance efficiency and resilience.
Plan and organize the day-to-day work of the team, ensuring progress within established professional procedures and organization policy.
Required Qualifications, Capabilities And Skills
- 6+ years of client consulting or financial services experience
- Strong business acumen combined with demonstrated experience structuring and managing projects
- Proven ability to lead client onboarding processes, with a focus on transitioning clients to new banking platforms
- Demonstrated proficiency in conflict management, with a track record of resolving conflicts and fostering collaboration in a professional setting
- Experience in driving continuous improvement in operating platforms, using innovation and design thinking techniques
- Proficiency in data and tech literacy, with a willingness to understand and implement new/emerging technologies that impact business
- Expert level proficiency in Microsoft Office Suite
- Technical client consulting experience with API, transmissions and ERPs
Preferred Qualifications, Capabilities And Skills
- Utilize presentation skills to clearly communicate onboarding procedures and updates to clients and stakeholders
- Oversee project management activities to ensure timely and successful client onboarding
- Maintain anti-fraud awareness to safeguard the onboarding process against potential threats
- Foster digital literacy within the team to leverage technology in the onboarding process
- Adapt to a fast-paced, changing, dynamic, client-facing work environment while driving results
- Anticipate, analyze, and synthesize data and provide holistic insights through effective storytelling
About Us
JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
About The Team
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors. Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.