Technical Implementation Manager II - FedRAMP

About the role

The Technical Implementation Manager at Knox plays a critical role in guiding customers through FedRAMP-authorized Federal cloud environment deployments, focusing on compliance-driven deployments within FedRAMP, NIST 800-53, and 24x7 SRE, NOC, or SOC-backed operational environments.

Responsibilities

• Own the end-to-end customer onboarding lifecycle from kickoff through production go-live and transition to steady-state operations.
• Lead FedRAMP-aligned onboarding engagements, ensuring customer environments meet security, compliance, monitoring, incident response, and operational readiness requirements.
• Act as the central point of coordination across Engineering, SRE, NOC, SOC, Security, and Compliance teams during customer onboarding.
• Manage detailed, multi-workstream project plans covering security controls, system integrations, access models, logging, monitoring, alerting, and incident response readiness.
• Proactively identify risks related to FedRAMP controls, operational gaps, or service readiness, escalating issues and driving mitigation plans.
• Drive onboarding meeting cadence with a clear, compliance-aware agenda, ensuring alignment, decision-making, and accountability.
• Coordinate external stakeholders for technical deep dives, runbook reviews, security workflows, and go-live readiness assessments.
• Ensure all onboarding artifacts are complete and auditable, including documentation, meeting notes, action logs, and operational handoff materials.
• Ensure customer environments are fully integrated into Knox’s SRE, NOC, and SOC workflows, including monitoring, alerting, escalation, and incident response.
• Validate that customers understand and align with operational SLAs, incident management processes, and change management expectations.
• Serve as the connective tissue between implementation, operations, and customer success.

Qualifications

• 3+ years of experience managing complex technical implementations in regulated or compliance-driven environments.
• Direct experience supporting or onboarding customers into FedRAMP-authorized, government, or highly regulated cloud environments.
• Strong background working with or alongside SRE, NOC, or SOC teams, including familiarity with incident management, monitoring, and operational readiness.
• Proven ability to manage multi-threaded programs with customer-facing responsibilities and high operational stakes.
• Solid understanding of cloud platforms (AWS, Azure, or GCP) and production SaaS environments.
• Able to translate compliance, security, and operational requirements into clear project plans and deliverables.
• Excellent communication skills, with the ability to engage executives, engineers, security teams, and compliance stakeholders.
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience.
• Preferred qualifications include hands-on experience with FedRAMP Moderate or High environments and NIST 800-53 controls, experience onboarding customers into 24x7 monitored environments supported by NOC/SOC/SRE teams, familiarity with compliance frameworks such as SOC 2, HIPAA, or ISO 27001, technical program management or project management certifications (PMP, CSM, etc.), cloud certifications (AWS, Azure, or GCP), understanding of infrastructure-as-code, DevOps, and reliability engineering concepts, and strong risk management instincts and the ability to operate calmly under tight timelines and regulatory pressure.

Compensation

Compensation Range: $125k-$140k
Benefits: Knox offers a competitive employee benefits package including Medical, Dental, Vision, Life & Disability and an employee funded 401k plan. Please note, benefits are subject to change.