Technical Help Desk Representative September 2026

About the Role

Netfor delivers customer care and technical support to businesses across the U.S., Canada, Mexico, and Europe. Founded in 1995, we serve tens of thousands of customers in over 6,000 locations through phone, email, chat, and social media. This entry-level role is a launchpad to a rewarding career in customer service and technical support.

What You'll Do

As a Technical Help Desk Representative, you'll provide friendly, professional support to customers via phone in our call center. You'll follow knowledge base articles to troubleshoot and resolve basic technical issues or escalate them to clients when needed. This is not a highly technical role—it's about clear communication, reliability, and adhering to proven processes.

• Answer inbound customer calls and provide timely, accurate assistance
• Use knowledge base articles to diagnose and resolve basic technical issues (e.g., point-of-sale systems, hardware, software)
• Follow step-by-step processes to guide customers or escalate issues to clients
• Document customer interactions clearly and professionally
• Deliver outstanding customer service to earn positive feedback

What We're Looking For

We're seeking reliable, communicative candidates who thrive in a structured, process-driven role. No advanced technical expertise is required—we provide full training!

• Strong verbal and written communication skills
• Ability to type at least 35 words per minute
• Comfortable multitasking (talking, typing, and navigating systems)
• Reliable, punctual, and professional under pressure
• Basic familiarity with Windows operating systems and Microsoft Office 365
• Experience troubleshooting Windows, printers, or networking is a plus, but not required
• Preferred: At least one technical or customer service certification (e.g., A+, CompTIA) if other qualifications are limited
• Motivated and eager to learn
• Comfortable following processes without deviation
• Positive attitude and a team player

Schedule & Location

• 100% Remote (Work from Home). You must reside in a state where we are hiring (confirm on application, we will verify during onboarding should we move forward with you as a candidate)
• Dedicated work space, free from distractions and background noise
• Hours: 32–40 hours/week, 1st or 2nd shift, 5 days/week (weekends required after training)
• Training: 2–3 weeks, Monday–Friday, training is conducted on the 1st shift
• Netfor operates 24/7, so flexibility is key

Computer Requirements

You must own a Windows desktop or laptop (Mac, Chromebooks, tablets, etc., are not compatible) with:

• Operating System: Windows 10 or higher
• RAM: 8GB or higher (16GB or higher preferred)
• Processor: Intel i5 9500, Ryzen 3 3100, or better
• Storage: SSD with 256 GB+ and at least 100GB free for updates
• USB Headset for call taking
• Strongly recommended accessories: Multiple screens, Keyboard and Mouse if using a laptop

We will verify specs before any job offer.

Compensation & Benefits

• Starting Pay: $16.00/hour (based on experience, technical aptitude, and typing skills)
• Generous PTO (up to 76.96 hours/year in year one)
• 401(k)
• Health, dental, and vision insurance

Why This Role Is Perfect for You

This is an entry-level opportunity for dependable individuals who excel at communication and enjoy helping others. You'll answer calls, follow clear processes, and use our knowledge base to solve problems—no cold calling or sales involved. If you're reliable, eager to learn, and want to kickstart a career with a growing company, we'll train you to succeed!