Technical / Field Service Technician - (ND, SD, NE, KS, IA Territory)

Responsibilities

• Handle dealer and customer technical support calls, e-mails, letters, etc. or on-site for specified territory.
• Handle Pro-Gold Dealer contacts for specified territory.
• Manage and prioritize work load demands efficiently.
• Communicate with, and assist Scag Territory Sales Managers with service, warranty and parts concerns as needed.
• Assist dealers and end users with machine troubleshooting and diagnosis.
• Assist dealers and end users with parts questions/concerns.
• Provide in-field on-site support assistance to dealers – when applicable.
• Follow all corporate procedures and objectives while representing Scag Power Equipment.
• Complete field reports with information pertaining to issues and resolutions reported in specified territory.
• Perform all duties as requested.

Qualifications

• Must possess excellent communication skills (written, verbal, and presentation).
• Must be detail-oriented, organized, and able to multitask on various projects.
• Must be self-motivated and demonstrate the ability to work autonomously.
• Works well in a cross-functional team environment, must be a team player and customer focused.
• Ability to present to large groups.
• Ability to create an environment of trust and always exhibit a positive attitude.
• Knowledge of outdoor power equipment, mechanical ability to diagnose machine failures and repair as needed.