Technical Field Service Representative II

What's the job?

The Generator Field Service Technician is responsible for providing on-site troubleshooting, repair, warranty/campaign service, preventative maintenance, and equipment modifications of Generac industrial products. This position works at various customer sites; fleet vehicle provided. We are a 24/7/365 service provider; during mass storms and outages management may require additional help with after-hours calls beyond the standing on-call schedule.

Minimum Qualifications

• Technical Field Service Representative Level I: High School Diploma or Equivalent Mechanical / Electrical aptitude Maintain a valid Driver’s License 1+ Year of Customer Service experience 1+ Year of experience in electrical and mechanical repair, installation, maintenance, and troubleshooting Experience utilizing Generac, Cummins, Onan, Kohler, and/or CAT generators is preferred
• Technical Field Service Representative Level II: High School Diploma or Equivalent Mechanical / Electrical aptitude Maintain a valid Driver’s License 1+ Year of Customer Service experience 2+ Year of experience in electrical and mechanical repair, installation, maintenance, and troubleshooting Experience utilizing Generac, Cummins, Onan, Kohler, and/or CAT generators is preferred
• Technical Field Service Representative Level III: High School Diploma or Equivalent Mechanical / Electrical aptitude Maintain a valid Driver’s License 1+ Year of Customer Service experience 3+ Year of experience in electrical and mechanical repair, installation, maintenance, and troubleshooting Experience utilizing Generac, Cummins, Onan, Kohler, and/or CAT generators is preferred
• Master Field Service Technician: High School Diploma or Equivalent Mechanical / Electrical aptitude Maintain a valid Driver’s License 1+ Year of Customer Service experience 5+ Experience in repairs, installation, maintenance and troubleshooting Generac, Cummins, Onan, Kohler, and/or CAT generators Generac Master Certification or equivalent

Compensation

Wolverine Power Systems is committed to fair and equitable compensation practices. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications and geographic location. This role is eligible for variable compensation including short-term and long-term incentives. This position includes a comprehensive benefit package that includes medical, dental and vision plans; life, long-term disability, flexible spending and health savings accounts, accrued paid time off, 8 paid Holidays and 401(k) retirement benefits.