Technical Field Service Representative
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content.
We need to parse the posting.
Content:
- Opening description: "Assured Information Security (AIS) has an opening for an experienced Technical Field Service Representative (Infrastructure Support) to support a critical 24/7 DoD cyber operations program. This program contributes directly to the execution of DoD’s cyber missions. This position involves working on a platform that empowers cyber operators with robust cyber defense and offense capabilities. This is an onsite role based in Hanover, MD and requires an active TS/SCI with CI Poly. The position also involves occasional shift work*"
That's about the role: location, clearance, shift work.
Then bullet list of responsibilities: "What You’ll Do" then list of duties.
Then Education/Experience/Skillset Required: includes degree/experience, proficiency list, travel, security clearance.
Then salary range: "US Salary Range: $145,000 - $160,000" plus note about factors.
Then benefits: "In addition to a comprehensive benefits package which includes employer paid health insurance and a 7% contribution to your 401k, candidates may be eligible for other forms of compensation."
Then company description: "AIS is a leading cyber and information security company ..." maybe not needed but could be About the role? Actually About the role could be the opening paragraph.
We need sections: About the role (maybe the opening paragraph). Responsibilities (the bullet list). Requirements (education/experience). Qualifications? Might overlap. Skills (proficiency list). Benefits (benefits paragraph). Pay (salary range). Schedule (maybe mention occasional shift work, occasional weekend installations). The posting mentions occasional shift work* and occasional weekend installations and last-minute schedule changes. That's schedule info.
We must not repeat job title as heading. No Job ID.
We must not include boilerplate like EEO etc. There's none.
We must not create sections with filler like "commensurate with experience". We have actual content.
We need to use - for any list of duties/requirements/benefits. For benefits we have a sentence; could be
. For skills list we have proficiency list; could be
.
We need to preserve all substantive information; do not invent or summarize away detail.
Let's extract details precisely.
About the role paragraph: "Assured Information Security (AIS) has an opening for an experienced Technical Field Service Representative (Infrastructure Support) to support a critical 24/7 DoD cyber operations program. This program contributes directly to the execution of DoD’s cyber missions. This position involves working on a platform that empowers cyber operators with robust cyber defense and offense capabilities. This is an onsite role based in Hanover, MD and requires an active TS/SCI with CI Poly. The position also involves occasional shift work*"
We keep that as .
Responsibilities: bullet list after "What You’ll Do". Let's list each line:
- Support developers by integrating, troubleshooting, and optimizing system components across test and production environments.
- Perform daily system administration, including configuration, patching, performance optimization, and proactive monitoring to maintain stability and reliability.
- Assess user needs and implement system upgrades, configuration changes, and enhancements that improve functionality and overall user experience.
- Monitor system load, usage trends, and capacity to plan technical refreshes and ensure sustainable performance.
- Install, configure, and maintain mid-range operating systems; lead RHEL updates using Ansible and leverage shell scripting for automation.
- Manage Splunk cluster and indexer health to ensure continuous data flow and data integrity; implement monitoring and automation improvements.
- Install and upgrade Cisco NX-OS and Catalyst devices, as well as VCenter, ESXi, and Horizon client suite components.
- Administer and expand NetApp LUNs, ensuring reliable ISCSI connectivity and storage growth.
- Develop innovative solutions to complex technical challenges by applying advanced consulting skills and deep technical expertise while mentoring team members when needed.
- Support operational demands and shifting priorities—including occasional weekend installations and last-minute schedule changes—with flexibility and a positive, team-oriented approach.
We need to keep the asterisk? The occasional shift work* maybe footnote; we can keep as is.
Requirements: Education/Experience/Skillset Required paragraph: "Bachelor’s degree and 5+ years of directly related experience or a Master’s degree and 3+ years of directly related experience OR an equivalent combination of education and experience."
That's a requirement.
Proficiency list: "Proficiency with the following: Deployment and automation scripting with Ansible and Python Linux and Windows system administration Patching Windows and Linux vulnerabilities Host-based networking and Cisco configurations Security Technical Implementation Guides (STIGs) Linux+ certification or similar certification CCNA certification"
Travel: "Travel: Up to 10%"
Security Clearance: "Security Clearance: Active TS/SCI with CI Poly"
We could combine these under Requirements or Qualifications. The instruction: Use headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide what goes where.
We could put:
- About the role: opening paragraph.
- Responsibilities: the bullet list.
- Requirements: education/experience.
- Qualifications: maybe security clearance? Or could be combined with Requirements. But we need to avoid thin sections. Perhaps combine education/experience and security clearance under Requirements, and put skills under Skills.
Qualifications could be certifications (Linux+, CCNA). But we have them in proficiency list. Might be better to put proficiency list under Skills, and certifications also there.
Thus:
Requirements: education/experience.
Skills: proficiency list (Ansible, Python, Linux/Windows admin, patching, host-based networking, Cisco configs, STIGs, Linux+, CCNA).
Qualifications: maybe travel and security clearance? But travel is not a qualification. Could be under Requirements as well. However we need to avoid many thin sections. Perhaps we can have:
- About the role
- Responsibilities
- Requirements (education/experience, travel, security clearance)
- Skills (proficiency list)
- Benefits
- Pay
- Schedule (occasional shift work, weekend installations, schedule changes)
But we already mentioned occasional shift work in About the role; we could move schedule details to Schedule section.
Let's extract schedule info: "The position also involves occasional shift work*" and later "Support operational demands and shifting priorities—including occasional weekend installations and last-minute schedule changes—with flexibility and a positive, team-oriented approach."
Thus schedule: occasional shift work, occasional weekend installations, last-minute schedule changes.
We'll put that under Schedule.
Now Benefits: "In addition to a comprehensive benefits package which includes employer paid health insurance and a 7% contribution to your 401k, candidates may be eligible for other forms of compensation."
We can keep as
.
Pay: "US Salary Range: $145,000 - $160,000 The salary offered to a selected candidate will be based on several factors including location, skills, and experience."
We'll put as
.
Now we need to ensure we don't repeat info. The About the role paragraph currently includes occasional shift work; but we moved schedule details to Schedule section. Should we remove shift work from About the role? The instruction: preserve ALL substantive information; do not invent or summarize away detail. If we remove shift work from About the role, we lose that detail unless we keep it elsewhere. We have schedule section covering shift work, weekend installations, schedule changes. So we can keep shift work mention in Schedule, not in About the role. But we need to ensure About the role still contains the rest: opening description, location, clearance, onsite role. We can edit About the role to exclude shift work sentence. Let's craft About the role paragraph without shift work: "Assured Information Security (AIS) has an opening for an experienced Technical Field Service Representative (Infrastructure Support) to support a critical 24/7 DoD cyber operations program. This program contributes directly to the execution of DoD’s cyber missions. This position involves working on a platform that empowers cyber operators with robust cyber defense and offense capabilities. This is an onsite role based in Hanover, MD and requires an active TS/SCI with CI Poly."
That preserves all other info.
Now schedule section will contain: occasional shift work, occasional weekend installations, last-minute schedule changes.
We need to preserve the asterisk? The shift work* maybe footnote; we can keep as "occasional shift work". We'll drop asterisk.
Now responsibilities list as above.
Requirements: education/experience.
We could also include travel under Requirements? Travel is not a requirement but a condition. Could be under Requirements or maybe under About the role? But we have no other place. Could add a short sentence under Requirements: "Travel: Up to 10%". That's substantive.
Security clearance: also a requirement. We'll include under Requirements.
Thus Requirements will have education/experience, travel, security clearance.
Skills: proficiency list.
Now we need to output HTML fragment with
headings and - for lists.
We must not include / or markdown.
Let's construct.
About the role
Assured Information Security (AIS) has an opening for an experienced Technical Field Service Representative (Infrastructure Support) to support a critical 24/7 DoD cyber operations program. This program contributes directly to the execution of DoD’s cyber missions. This position involves working on a platform that empowers cyber operators with robust cyber defense and offense capabilities. This is an onsite role based in Hanover, MD and requires an active TS/SCI with CI Poly.
Responsibilities
- Support developers by integrating, troubleshooting, and optimizing system components across test and production environments.
- Perform daily system administration, including configuration, patching, performance optimization, and proactive monitoring to maintain stability and reliability.
- Assess user needs and implement system upgrades, configuration changes, and enhancements that improve functionality and overall user experience.
- Monitor system load, usage trends, and capacity to plan technical refreshes and ensure sustainable performance.
- Install, configure, and maintain mid-range operating systems; lead RHEL updates using Ansible and leverage shell scripting for automation.
- Manage Splunk cluster and indexer health to ensure continuous data flow and data integrity; implement monitoring and automation improvements.
- Install and upgrade Cisco NX-OS and Catalyst devices, as well as VCenter, ESXi, and Horizon client suite components.
- Administer and expand NetApp LUNs, ensuring reliable ISCSI connectivity and storage growth.
- Develop innovative solutions to complex technical challenges by applying advanced consulting skills and deep technical expertise while mentoring team members when needed.
- Support operational demands and shifting priorities—including occasional weekend installations and last-minute schedule changes—with flexibility and a positive, team-oriented approach.
Requirements
- Bachelor’s degree and 5+ years of directly related experience or a Master’s degree and 3+ years of directly related experience OR an equivalent combination of education and experience.
- Travel: Up to 10%
- Security Clearance: Active TS/SCI with CI Poly
Skills
- Deployment and automation scripting with Ansible and Python
- Linux and Windows system administration
- Patching Windows and Linux vulnerabilities
- Host-based networking and Cisco configurations
- Security Technical Implementation Guides (STIGs)
- Linux+ certification or similar certification
- CCNA certification
Benefits
In addition to a comprehensive benefits package which includes employer paid health insurance and
. For skills list we have proficiency list; could be
- .
We need to preserve all substantive information; do not invent or summarize away detail.
Let's extract details precisely.
About the role paragraph: "Assured Information Security (AIS) has an opening for an experienced Technical Field Service Representative (Infrastructure Support) to support a critical 24/7 DoD cyber operations program. This program contributes directly to the execution of DoD’s cyber missions. This position involves working on a platform that empowers cyber operators with robust cyber defense and offense capabilities. This is an onsite role based in Hanover, MD and requires an active TS/SCI with CI Poly. The position also involves occasional shift work*"
We keep that as
- for lists.
We must not include / or markdown.
Let's construct.
About the role
Assured Information Security (AIS) has an opening for an experienced Technical Field Service Representative (Infrastructure Support) to support a critical 24/7 DoD cyber operations program. This program contributes directly to the execution of DoD’s cyber missions. This position involves working on a platform that empowers cyber operators with robust cyber defense and offense capabilities. This is an onsite role based in Hanover, MD and requires an active TS/SCI with CI Poly.
Responsibilities
- Support developers by integrating, troubleshooting, and optimizing system components across test and production environments.
- Perform daily system administration, including configuration, patching, performance optimization, and proactive monitoring to maintain stability and reliability.
- Assess user needs and implement system upgrades, configuration changes, and enhancements that improve functionality and overall user experience.
- Monitor system load, usage trends, and capacity to plan technical refreshes and ensure sustainable performance.
- Install, configure, and maintain mid-range operating systems; lead RHEL updates using Ansible and leverage shell scripting for automation.
- Manage Splunk cluster and indexer health to ensure continuous data flow and data integrity; implement monitoring and automation improvements.
- Install and upgrade Cisco NX-OS and Catalyst devices, as well as VCenter, ESXi, and Horizon client suite components.
- Administer and expand NetApp LUNs, ensuring reliable ISCSI connectivity and storage growth.
- Develop innovative solutions to complex technical challenges by applying advanced consulting skills and deep technical expertise while mentoring team members when needed.
- Support operational demands and shifting priorities—including occasional weekend installations and last-minute schedule changes—with flexibility and a positive, team-oriented approach.
Requirements
- Bachelor’s degree and 5+ years of directly related experience or a Master’s degree and 3+ years of directly related experience OR an equivalent combination of education and experience.
- Travel: Up to 10%
- Security Clearance: Active TS/SCI with CI Poly
Skills
- Deployment and automation scripting with Ansible and Python
- Linux and Windows system administration
- Patching Windows and Linux vulnerabilities
- Host-based networking and Cisco configurations
- Security Technical Implementation Guides (STIGs)
- Linux+ certification or similar certification
- CCNA certification
Benefits
In addition to a comprehensive benefits package which includes employer paid health insurance and
. Responsibilities: bullet list after "What You’ll Do". Let's list each line: - Support developers by integrating, troubleshooting, and optimizing system components across test and production environments. - Perform daily system administration, including configuration, patching, performance optimization, and proactive monitoring to maintain stability and reliability. - Assess user needs and implement system upgrades, configuration changes, and enhancements that improve functionality and overall user experience. - Monitor system load, usage trends, and capacity to plan technical refreshes and ensure sustainable performance. - Install, configure, and maintain mid-range operating systems; lead RHEL updates using Ansible and leverage shell scripting for automation. - Manage Splunk cluster and indexer health to ensure continuous data flow and data integrity; implement monitoring and automation improvements. - Install and upgrade Cisco NX-OS and Catalyst devices, as well as VCenter, ESXi, and Horizon client suite components. - Administer and expand NetApp LUNs, ensuring reliable ISCSI connectivity and storage growth. - Develop innovative solutions to complex technical challenges by applying advanced consulting skills and deep technical expertise while mentoring team members when needed. - Support operational demands and shifting priorities—including occasional weekend installations and last-minute schedule changes—with flexibility and a positive, team-oriented approach. We need to keep the asterisk? The occasional shift work* maybe footnote; we can keep as is. Requirements: Education/Experience/Skillset Required paragraph: "Bachelor’s degree and 5+ years of directly related experience or a Master’s degree and 3+ years of directly related experience OR an equivalent combination of education and experience." That's a requirement. Proficiency list: "Proficiency with the following: Deployment and automation scripting with Ansible and Python Linux and Windows system administration Patching Windows and Linux vulnerabilities Host-based networking and Cisco configurations Security Technical Implementation Guides (STIGs) Linux+ certification or similar certification CCNA certification" Travel: "Travel: Up to 10%" Security Clearance: "Security Clearance: Active TS/SCI with CI Poly" We could combine these under Requirements or Qualifications. The instruction: Use headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide what goes where. We could put: - About the role: opening paragraph. - Responsibilities: the bullet list. - Requirements: education/experience. - Qualifications: maybe security clearance? Or could be combined with Requirements. But we need to avoid thin sections. Perhaps combine education/experience and security clearance under Requirements, and put skills under Skills. Qualifications could be certifications (Linux+, CCNA). But we have them in proficiency list. Might be better to put proficiency list under Skills, and certifications also there. Thus: Requirements: education/experience. Skills: proficiency list (Ansible, Python, Linux/Windows admin, patching, host-based networking, Cisco configs, STIGs, Linux+, CCNA). Qualifications: maybe travel and security clearance? But travel is not a qualification. Could be under Requirements as well. However we need to avoid many thin sections. Perhaps we can have: - About the role - Responsibilities - Requirements (education/experience, travel, security clearance) - Skills (proficiency list) - Benefits - Pay - Schedule (occasional shift work, weekend installations, schedule changes) But we already mentioned occasional shift work in About the role; we could move schedule details to Schedule section. Let's extract schedule info: "The position also involves occasional shift work*" and later "Support operational demands and shifting priorities—including occasional weekend installations and last-minute schedule changes—with flexibility and a positive, team-oriented approach." Thus schedule: occasional shift work, occasional weekend installations, last-minute schedule changes. We'll put that under Schedule. Now Benefits: "In addition to a comprehensive benefits package which includes employer paid health insurance and a 7% contribution to your 401k, candidates may be eligible for other forms of compensation." We can keep as
. Pay: "US Salary Range: $145,000 - $160,000 The salary offered to a selected candidate will be based on several factors including location, skills, and experience." We'll put as
. Now we need to ensure we don't repeat info. The About the role paragraph currently includes occasional shift work; but we moved schedule details to Schedule section. Should we remove shift work from About the role? The instruction: preserve ALL substantive information; do not invent or summarize away detail. If we remove shift work from About the role, we lose that detail unless we keep it elsewhere. We have schedule section covering shift work, weekend installations, schedule changes. So we can keep shift work mention in Schedule, not in About the role. But we need to ensure About the role still contains the rest: opening description, location, clearance, onsite role. We can edit About the role to exclude shift work sentence. Let's craft About the role paragraph without shift work: "Assured Information Security (AIS) has an opening for an experienced Technical Field Service Representative (Infrastructure Support) to support a critical 24/7 DoD cyber operations program. This program contributes directly to the execution of DoD’s cyber missions. This position involves working on a platform that empowers cyber operators with robust cyber defense and offense capabilities. This is an onsite role based in Hanover, MD and requires an active TS/SCI with CI Poly." That preserves all other info. Now schedule section will contain: occasional shift work, occasional weekend installations, last-minute schedule changes. We need to preserve the asterisk? The shift work* maybe footnote; we can keep as "occasional shift work". We'll drop asterisk. Now responsibilities list as above. Requirements: education/experience. We could also include travel under Requirements? Travel is not a requirement but a condition. Could be under Requirements or maybe under About the role? But we have no other place. Could add a short sentence under Requirements: "Travel: Up to 10%". That's substantive. Security clearance: also a requirement. We'll include under Requirements. Thus Requirements will have education/experience, travel, security clearance. Skills: proficiency list. Now we need to output HTML fragment with