Technical/Environment - Lab & Quality Supervisor

About the role

The successful candidate will provide leadership and direction in laboratory and product quality assurance, lab instrumentation troubleshooting, and technical customer support. This supervisor will oversee a team of four Laboratory Technicians (and occasional interns) and coach operators to ensure all analytical procedures are performed in accordance with ERCO standards and practices.

Responsibilities

• Process Control & Management of the Day-to-Day Operation of the Plant Analytical Lab
• Lead a Team of 4 Lab Technicians (Process Chemists)
• Ensure laboratory compliance with safety & environmental standards and regulations
• Administer all laboratory & hygiene regulatory reporting protocols to meet deadlines provided in regulations & permits
• Champion Lab Housekeeping for direct reports
• Administer a safety program for lab specific issues
• Schedule analytical work to address the needs of production process & product distribution
• Maintain the plant LIMS system to support plant activities and ensure results are accessible and auditable
• Quality Assurance/Product Quality Monitoring
• Serve as Quality Assurance Coordinator and Lead Auditor for Plant ISO 9001 compliance
• Development & maintenance of plant analytical methods
• Manage Lab equipment to ensure reliable results
• Specify equipment & materials for environmental & lab processes to ensure reliability
• Monitor lab & environmental equipment reliability to determine optimum life through PM’s
• Manage lab equipment calibration for critical equipment per ISO standards & environmental compliance
• Maintain Food Safety Program (FSMA) compliance
• Technical Service
• Technical support for customers, ERCO customer service, & ERCO sales group on the safe use, handling, transportation & disposition of Chlor-Alkali products supplied by ERCO Worldwide (USA).
• Evaluate & resolve customer complaints, issues & problems related to the use & performance of products to mutual satisfaction & in a way that prevents recurrence of the problem
• Co-ordinates with the Corporate Logistics Compliance Department on customer education of Responsible Care® Product Stewardship related to environment & health risk associated with the handling & use of products
• Supports customers’ needs by analyzing Customer Opportunity Reports that are generated against the Chlor-Alkali division & report metrics to the Chlor-Alkali business unit.

Requirements

• A Bachelor’s degree in a relevant field—such as Inorganic Chemistry—or equivalent specialization with experience in analytical laboratory instrumentation (e.g., ICP, IC, GC, automated and manual titration, AA, pH, and conductivity) is required.
• A minimum of 6–10 years of proven experience managing a manufacturing laboratory, including supervising teams of fewer than five employees.
• Experience supporting operations and maintenance teams in identifying causes and corrective actions related to previously unknown residues or chemical byproducts is essential.
• Demonstrated experience working with R&D or external laboratories to assist plant personnel in interpreting analytical results is required.
• Proven work experience leading, supervising and coaching lab technicians.
• Experience with FSMA compliance and LIMS database systems is required.
• Certification or experience as an ISO Internal Auditor is required, with ISO 9001 being preferred.

Qualifications

• Strong health and safety mindset
• Strong relationship builder – collaborative, team-builder
• Focused and results driven, transparent, and articulate
• Drives continuous improvement
• Resilient – can adapt to changing environments/technology
• Proactive – takes initiative, creative, stays ahead of the curve, enthusiastic, inspirational

Skills

• Strong analytical skills
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and priorities
• Knowledge of regulatory compliance and environmental standards
• Experience with laboratory instrumentation and equipment
• Strong problem-solving and troubleshooting abilities
• Customer service and technical support experience

Benefits

Competitive Benefits: We take pride in providing our employees with a competitive compensation package to help promote your wellbeing and that of your family. Here are some of the perks we offer:

• Health and Dental Benefits on Day 1
• Health Care/Wellness Spending Account
• Annual Short Term Incentive Bonus
• Staff Recognition Awards
• Tuition Reimbursement
• Employee and Family Assistance Program
• Paid time off
• 401k match
• Disability Insurance