Technical Engineering Lead

About the Role

The Technical Engineering Lead provides strategic technical leadership and direct line management for the day and shift engineering teams supporting a high-profile London portfolio. This role combines hands-on technical expertise with people management, ensuring the effective delivery of critical MEP asset management, operational compliance, and 100% uptime for mission-critical facilities. You'll serve as the primary technical authority on all installed building systems, drive a safety-first culture, and work collaboratively with Account Managers and client teams to exceed expectations in customer service and operational excellence while maintaining robust statutory compliance and risk management standards.

Responsibilities

• Supervising, coordinating, and leading the site-based engineering team in delivering all planned and reactive MEP works, ensuring competent operation of building systems and providing technical support during critical projects and contractor activities
• Managing critical facilities uptime by controlling day-to-day asset and system management, monitoring utilities usage, maintaining the engineering risk register, and reporting on system availability and asset reliability
• Driving a health and safety-led culture throughout the team, ensuring compliance with statutory regulations, JLL Cardinal Rules of Safety, and safe systems of work while compiling critical incident reports and conducting after-action reviews
• Conducting people management responsibilities including performance appraisals, setting clear objectives, identifying skills gaps, arranging training, and ensuring effective succession planning and competency across all engineering teams
• Attending weekly operations meetings and client meetings, preparing monthly and quarterly engineering reports, and ensuring immediate communication of critical equipment issues with detailed recommendations to customers
• Managing onsite critical spares inventory with monthly auditing, coordinating specialist vendor visits with site Facility Managers, and maintaining accurate asset databases
• Providing technical support for moves, changes, capital expenditure projects, and asset lifecycle planning while maintaining minimum staffing levels and participating in the site escalation process including on-call emergency response

Work Environment

• Work in a high-profile commercial facility environment with critical MEP systems requiring 24/7 operational readiness
• Ability to access mechanical rooms, electrical distribution areas, rooftops, plant rooms, and confined spaces as required
• May require temporary shift working to provide engineering relief cover during emergencies or staffing shortages
• Participation in on-call rotation for emergency response and out-of-normal-working-hours support of critical works
• Physical ability to inspect equipment, climb ladders, and navigate building infrastructure during routine operations and emergency situations
• Standard office work for reporting, meetings, and administrative duties combined with hands-on technical activities
• Professional appearance and conduct required for client-facing meetings and site representation

Requirements

• A high school diploma or equivalent
• Minimum 5 years of practical experience
• Detailed technical understanding of all installed MEP (Mechanical, Electrical, Plumbing) systems with proven ability to operate, troubleshoot, and manage complex building services
• Demonstrated leadership experience with direct line management responsibility for engineering teams, including performance management, coaching, and staff development
• Comprehensive knowledge of health and safety regulations, statutory compliance requirements, and safe systems of work within critical facilities environments
• Experience managing critical facilities operations with focus on uptime, risk management, and operational compliance in mission-critical or data center environments
• Proven ability to manage contractors, coordinate specialist vendors, and provide technical oversight for projects and capital expenditure works
• Excellent communication skills with ability to work collaboratively across Account Management, client teams, and engineering personnel while maintaining professional client relationships

Preferred Qualifications

• Relevant engineering qualifications or certifications in building services, facilities management, or related technical disciplines
• Experience with computerized maintenance management systems (CMMS) and asset database management
• Previous experience in pharmaceutical manufacturing environment (GMP and/or GXP)
• Knowledge of energy management, utilities monitoring, and identifying energy savings opportunities
• Experience with asset lifecycle planning, capital project support, and budget management
• Understanding of moves and changes processes in corporate facilities environments