Technical Engineer - 5-10 years' experience (Denver,CO/Shelton,CT)

About the role

Join a team where curiosity meets impact. Sectra is looking for an experienced Technical Engineer passionate about technology, problem-solving, and supporting systems that directly improve patient care.

Responsibilities

• Support customer environments by troubleshooting complex technical issues related to enterprise imaging systems
• Investigate system behavior through log analysis, performance review, and root-cause identification
• Collaborate with internal engineering, security, and project teams to coordinate fixes, improvements, and system optimizations
• Support customer implementations and upgrades by assisting with system configuration and integration activities
• Work directly with hospital IT teams and clinical users to understand workflows, technical requirements, and operational constraints
• Build long-term relationships with customers and serve as a trusted technical contact for your assigned portfolio
• Participate in an after-hours support rotation once fully onboarded

Requirements

• You have 5–10 years of experience in technical support, systems engineering, systems administration, or a related IT role
• You bring a strong analytical mindset and a structured, methodical approach to troubleshooting complex systems
• You have solid experience with networking fundamentals and Windows and/or Linux environments
• You are comfortable working directly with customers and clearly explaining technical concepts to both technical and non-technical audiences
• You are curious, self-driven, and motivated to continuously deepen your technical expertise
• You collaborate across teams, share knowledge openly, and contribute to a culture where people learn from one another and support collective success

Qualifications

• Experience with healthcare IT, DICOM, HL7, SQL, cloud infrastructure, or virtualization is beneficial but not required

Benefits

• Salary range: $95,000–$125,000, based on experience and qualifications
• Comprehensive medical, dental, and vision coverage
• Generous paid time off and paid parental leave
• Retailment plan with company match

Pay

• $95,000–$125,000, based on experience and qualifications

Schedule

• On-site

Skills

• Strong analytical and troubleshooting skills
• Networking fundamentals
• Windows and/or Linux environments
• Comfortable working with customers
• Curiosity and self-motivation
• Collaborative and open knowledge sharing

Benefits

• Medical, dental, and vision coverage
• Paid time off and paid parental leave
• Retailment plan with company match

Company Information

• Contribute to technology that supports critical areas of healthcare and patient care
• Join a collaborative, global organization with a strong learning and knowledge-sharing culture
• Grow into future opportunities such as integration engineering, cloud engineering, project engineering, or advanced technical leadership roles
• Work in a role with meaningful customer impact and technical ownership
• Supportive environment with ongoing learning and professional development

Equal Opportunity Employer

Sectra is proud to be an equal opportunity employer and is committed to creating an inclusive workplace for all employees and applicants.