Technical Enablement Specialist Intern - New York, NY - 2027

Your Role And Responsibilities

• Working across IBM z/OS subsystem team to conduct in-depth analysis of client environments and deliver tailored technical recommendations aligned with industry best practices, enhancing system performance and security.
• Cook up and partner with development teams to address client requests.
• Engage with formal support resources to stay informed on client priorities and open issues.
• Directly support account teams in their network-specific client engagements.
• Help to design and execute communications server enablement workshops for clients and business partners.
• Support development of client-facing conference and education materials for IBM Z events (E.g., SHARE, TechXchange).
• Aid in the design of comm server-related labs for clients and internal teams.
• Support workflow management of incoming projects, utilizing approved project management tools.
• Contribute to the development of client education and nurture pathways focused on z/OS Communications Server.

Technical And Professional Expertise

• Preferred Education: Bachelor's Degree Required in Information Technology, Business Administration, Computer Science, Engineering, or related field.
• Written and verbal communication skills
• Analytical thinking and problem-solving skills
• Programming language proficiency (Python, Java, C)
• Basic networking and routing knowledge
• Familiarity with enterprise operating systems and IT infrastructure
• Understanding and experience using AI tools for productivity
• Advanced Microsoft Suite capabilities (particularly applications intended for the presentation of content)

Preferred Technical And Professional Experience

• Working knowledge of IBM z/OS
• Familiarity with basic mainframe hardware
• Working knowledge of Cobol and/or JCL
• Client relationship management skills