Technical Enablement Program Manager, Field Engineering

About the role

Built to work everywhere and integrate with everything across every cloud for dynamic, personalized, and autonomous AI systems. We deliver quicker results, contextual knowledge, and solutions that impact customers and employees across the business.

Key Responsibilities

• Build and own enablement programs (onboarding, hands-on workshops & labs, virtual training, certification tracks, etc.) for internal field engineering teams and technical partner audiences
• Translate curriculum into program flows, sequencing, prerequisites, assessments, and transitions (e.g., Beginner → Intermediate → Practitioner → Expert)
• Own the calendar and manage program launches, iterations, and refreshes across both internal and partner tracks
• Lead onboarding for field engineering new hires (SCs and PS), ensuring technical hires ramp quickly and confidently in customer-facing scenarios
• Design and deliver technical onboarding and upskilling programs for partners, focused specifically on technical enablement (e.g., product architecture, hands-on labs, certification readiness)
• Maintain an "everboarding" / continuous learning roadmap to keep all technical audiences current (product updates, architectural patterns, best practices)
• Create and curate enablement assets (labs, guides, playbooks) in collaboration with SMEs and Graph Academy
• Ensure internal and partner technical enablement curricula remain aligned with product and architectural evolution
• Serve as a trusted partner to field engineering, Graph Academy, and partner-facing teams to understand their challenges, gaps, and enablement needs
• Solicit feedback, iterate, and adapt enablement offerings
• Drive alignment with leadership on prioritization, resource trade-offs, and roadmap
• Act as liaison between subject matter experts and delivery teams to ensure curriculum is relevant, up-to-date, and technically accurate
• Define and track meaningful KPIs (e.g., time-to-proficiency, assessment scores, certification pass rates, adoption rates, program attendance, stakeholder satisfaction, business impact) across both internal and partner programs
• Conduct retrospectives and root-cause analyses when programs underperform
• Produce dashboards and regular reports to senior leadership and stakeholders
• Apply data to iterate and improve future enablement cycles
• Maintain hands-on technical depth to review content, question assumptions, and confidently engage with SMEs
• Facilitate or co-facilitate training sessions, workshops, or lab walkthroughs
• Help "stress-test" curriculum — ensure it's not just theory but grounded in real-world practices

Required Qualifications & Skills

• 5+ years of experience in technical enablement, technical training, curriculum development, or related roles (e.g., solution engineering, developer advocacy, technical sales enablement)
• Demonstrated experience designing, launching, and iterating multi-persona technical enablement programs — including partner or channel audiences
• Strong program and project management skills — ability to juggle multiple, overlapping initiatives
• Excellent facilitation, presentation, coaching, and written communication skills (able to explain complex technical ideas in accessible ways)
• Proven stakeholder management: ability to work with senior leaders, SMEs, and cross-functional teams
• Experience using learning management systems (LMS), authoring/training tools, content repositories, knowledge bases, and tools like Confluence, SharePoint, or equivalents
• Data-driven mindset: comfort defining and tracking metrics, dashboards, and deriving insights
• Hands-on, get-things-done attitude; high initiative and ownership
• Experience managing certification, accreditation, or assessment programs is a strong plus
• Previous experience in the field (solutions engineering, pre-sales, professional services, or consulting) is highly desirable
• Experience with partner or channel technical enablement programs is a strong plus
• Experience with adult learning theory, instructional design, and best practices in technical pedagogy

Pay

The annual base salary range for this position based in the United States is $120,000 - $150,000 USD.

Benefits

Employees in this position are also eligible to participate in the Company’s standard benefit programs, which currently include the following: medical, dental, and vision benefits, 401(k), paid time off, and certain leaves of absence.

Company Culture

We hire candidates who reflect the following Neo4j core values:

• (we)-[:VALUE]->(relationships)
• (we)-[:FOCUS_ON]->(userSuccess)
• (we)-[:THRIVE_IN]->(:Culture {type: [‘Open’, ‘Inclusive’]})
• (we)-[:ASSUME]->(:Intent {direction:’Positive’})
• (we)-[:WELCOME]->(:Discussions {nature: ‘IntellectuallyHonest’})
• (we)-[:DELIVER_ON]->(ourCommitments)

Equal Opportunity Employer

We are committed to building awareness and helping to improve these issues. We look forward to receiving your application.